Aga Khan Education Services – ICT Support Specialist.

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The position

  • Provide first level of technical support to the users of all ICT services including information systems) available at AKES offices and schools.
  • Assist in the implementation and support of all ICT initiatives and information systems.
  • Assist in the implementation of ICT policies and Standard Operation Procedures.
  • Ensure timely installation, configuration and maintenance of ICT hardware, software and network equipment, while maintaining proper documentations on all configurations, design, faults/incidents and responses.
  • Assist in the implementation of information security related best practices for all ICT services available at AKES units in Kenya;
  • Assist schools in identifying and quantifying ICT needs with guidance from central office IT;
  • Maintain updated inventory record for ICT hardware, software and network equipment within cluster;
  • Ensure regular updates to operating systems, anti-malware solutions and other systems for all computers;
  • Provide technical training to the users of ICT services as and when required;
  • Assist ICT function at central office in extending support to ICT staff members at all AKES schools in Kenya, as and when needed.

The requirements

  • Preferably a bachelor’s degree in IT, Computer Science or related field from a reputable institution.
  • A minimum of 2 years’ relevant work experience preferably in school environment.
  • Strong and demonstrable IT skills in Hardware, networking, cloud computing.
  • Relevant IT certifications would be an added advantage


Job Expires: 15-Jan-2021




Aga Khan Education Service

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