Pacis Insurance Company Limited – Claims Analyst.

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PACIS Insurance Company Limited was incorporated in Kenya in October 2004 and is an initiative of the Catholic Church, with a vision to be the icon of reliability and trustworthiness. In order to serve our growing client base, the company wishes to recruit an experienced, dynamic and innovative Claims Analyst in our Claims Department.


Job holder is responsible for ensuring that claims are accurately assessed and/or adjusted, processed and paid in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service at all times.


Claims Management

  • Requesting for claims information, verifying, and updating on specific claim file Assigning to service provider’s i.e., motor assessors, investigators, adjustors for claims as company guidelines.
  • Reviewing and updating claims estimates based on information received within set timelines
  • Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement
  • Initiating subrogation recoveries from third parties.
  • Pursuance of recoveries i.e., excess of loss & facultative: Maintain an active register to fully recover what is due to the company
  • Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.

Customer Service Role

  • Attending to clients queries and resolving them or escalating higher level if beyond position limits
  • Preparation of claims requisition vouchers and following up to ensure that payments are made to clients.
  • Timely dispatch of claims correspondences to the respective recipients
  • Any other duty assigned from time to time.


Minimum Academic Qualifications

  • A Bachelor’s degree in Business related course

Professional Qualifications

  • Diploma in Insurance IIK

Skills and Attributes

  • Analytical Skill and keen in details
  • Interpersonal and Communication skills
  • Good knowledge of insurance principles
  • Highest level of personal and professional integrity
  • Ability to work well under pressure in a fast-paced work environment


  • Three (3) years relevant working experience in a similar role

Applications with a detailed CV, indicating the preferred location and telephone contacts with names and addresses of three referees should be emailed to not later than 15th January 2021.




Pacis Insurance Company Ltd

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