Airtel Africa – Customer Experience Lead – Airtel Money Products.

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Why Airtel Africa?

At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life for millions of users spanned across 14+ countries.

  • Unparalleled responsibility and career opportunity to make a highly visible global impact
  • You will be part of a team of like-minded technologists with a culture that promot collaboration, “can do” mindsets and teamwork
  • Opportunity to work on unprecedented projects which are going to change the world
  • Start-up culture with resources and scale of an enterprise
  • Chance to build systems which are going to be used across multiple countries using cutting edge technologies.

 What will you do?

  • Research and understand customer needs and satisfaction drivers across all Africa Markets
  • Recommend improvement opportunities and implement agreed upon direction
  • Ensure that customer channels (digital and traditional) are effectively equipped to deliver superior experience to Airtel Money customers
  • Ensure that Airtel Money products are effectively availed on digital channels with well-designed self-service options
  • Ensure congruence and ominchannel experience across off Airtel Money platforms
  • Ensure that agreed upon product design if effectively implemented across all markets
  • Work with internal and external partners to uphold complete alignment of customer experience direction.
  • Carry out periodic analysis and reporting of product and service performance across markets with a view to continuously enrich customer journey and customer experience
  • Ensure CX standards are implemented and upheld across markets

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Airtel Africa

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