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Why Airtel Africa?
At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life for millions of users spanned across 14+ countries.
- Unparalleled responsibility and career opportunity to make a highly visible global impact
- You will be part of a team of like-minded technologists with a culture that promot collaboration, “can do” mindsets and teamwork
- Opportunity to work on unprecedented projects which are going to change the world
- Start-up culture with resources and scale of an enterprise
- Chance to build systems which are going to be used across multiple countries using cutting edge technologies.
What will you do?
- Research and understand customer needs and satisfaction drivers across all Africa Markets
- Recommend improvement opportunities and implement agreed upon direction
- Ensure that customer channels (digital and traditional) are effectively equipped to deliver superior experience to Airtel Money customers
- Ensure that Airtel Money products are effectively availed on digital channels with well-designed self-service options
- Ensure congruence and ominchannel experience across off Airtel Money platforms
- Ensure that agreed upon product design if effectively implemented across all markets
- Work with internal and external partners to uphold complete alignment of customer experience direction.
- Carry out periodic analysis and reporting of product and service performance across markets with a view to continuously enrich customer journey and customer experience
- Ensure CX standards are implemented and upheld across markets