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Reports to: Customer Service Manager
Duties and Responsibilities
- Handle all enquiries through the phone, email, online chats, letters and physical visits by members and potential members.
- Register new members, process all the required documentation and input the information into the Sacco System
- Direct all queries to the relevant staff, follow up and give feedback to members
- Maintain a clean and updated database of members records
- Ensure timely, accurate and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
- Maintain a log of members complaints, follow up to ensure timely resolution of the complaints and provide feedback to the members
- Bachelor’s degree in Public Relations or Marketing from a recognized University
- Minimum of 2 years professional experience in a similar position
- Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
- Good computer, presentation and organization skills
- Ability to multi-task, prioritize and manage time effectively
- Integrity and professionalism