ICRW’s Africa Regional Office has experienced steady growth since its founding in 2017. The Senior Director, Program Management and Operations (PMO) works under the supervision of the Regional Director and in close collaboration with the global Chief Operating Officer and Chief Financial Officer based out of Washington, DC. S/he supervises administrative and finance staff based out of Kenya and Uganda. Her/his primary role is to ensure excellence in execution of the program of work, smooth day-to-day operations, alignment of regional policies, protocols and processes including those related to Business Development and Communications with the global institution. As well, the Senior Director PMO, on behalf of the Regional Director, coordinates with the global Business Development team and technical staff on donor cultivation and proposal development, collaborates with project directors implementing projects in the Africa Region to ensure projects are planned, budgeted and staffed appropriately, assists project directors in tracking project finances and project deliverables for quality and timely submission, and helps troubleshoot as necessary. The Senior Director PMO manages office finances, human resources, cybersecurity and all other administrative functions.
Principal Responsibilities and Tasks:
BUDGET, FINANCIAL, & CONTRACTS MANAGEMENT:
Interface regularly with the global COO, CFO and Finance and Administration (F&A) division in Washington, DC office to ensure alignment of ICRW Africa and Global finance policies, practices and procedures.
In collaboration with the COO, CFO oversee budgeting systems, including balancing project costs and staff time allocation. Works with the Regional Administrator to ensure accuracy of budget and actual data reported.
Manage ICRW Africa unrestricted budgets, monitor overall project spending against budget and annual targets, review financial projections to ensure programs are completed within budget and generating targeted overhead recovery.
Supervises finance and contracts staff.
Oversees contract negotiations, troubleshoots as required.
Serve as the escalation point for project directors on contract management issues as they arise.
Performs other financial analyses as requested by the Regional Director or by the CFO.
Oversees Office Administration in Kenya and in Uganda, supervising and coordinating the efforts of administrative staff.
Leads efforts related to office management, space and lease negotiations, and major capital purchases.
Coordinates closely with the COO on administrative issues.
HUMAN RESOURCES & IT:
Collaborate with the Director, Human Resources based in the Washington, DC office to address HR issues and needs.
Manage HR matters: recruitment and staffing, employee relations, compensation and benefits plan management and administration, staff development, allocation of people resources.
With the Director, Human Resources implement and interpret HR policy as needed.
With the Director, Human Resources, provide guidance to and approve all salary discussions.
Oversee the operational budget that supports the HR, Administration and IT functions.
BUSINESS DEVELOPMENT & EXTERNAL RELATIONS:
Support Regional Director and senior staff with business development efforts to ensure alignment with global business development strategy and procedures
Coordinate with Senior Director, External Relations Group to office to track and manage global business development goals and targets
Serve as escalation point for Business Development related matters.
Coordinate with Senior Director, External Relations to ensure brand alignment in all externally facing products and client deliverables.
Coordinate with Senior Director, External Relations, and the communications team to ensure alignment with global communications strategy including skills-building of ICRW Africa staff as necessary
Serve as Secretary to the Africa Regional Board and the boards of ICRW Uganda and ICRW Kenya.
Together with the Regional Director, ensures adherence to all statutory requirements of the Government of Kenya and Government of Uganda.
Education & Experience:
Minimum eight (8) years of post-master’s or six (6) years of post-bachelor’s experience managing NGO/INGO operations in Africa.
Program and financial management experience and relevant qualifications
Knowledge of automated budget systems and/or accounting software (e.g. QuickBooks and others)
Experience with financial accounting in non-profit organizations that generate revenue from multiple sources (including restricted grants from private foundations as well as contracts from government agencies, both of which have particular reporting and compliance requirements)
Computer literacy required to include a proficiency in standard business and project management applications
Experience working with global organizations
Must possess excellent communication skills, and demonstrated ability to build collaborative, cross-regional working relationships
Must possess strong leadership and organizational skills; be thorough and detail oriented; able to work independently, and to grow and lead a team
Must possess demonstrated capability in the creation, implementation and ongoing management of systems to ensure that activities involving multiple departments get done on time, within budget, at a high level of quality, and lead to successful, measurable outcomes.
Demonstrated team-based, collaborative management style that supports open and frequent communication, extensive sharing of information, and participatory decision-making while building a culture of accountability.
ICRW is an equal-opportunity employer. As such, ICRW is fully committed to providing equal opportunity employment for qualified individuals in accordance with our business needs, without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship, national origin or ancestry, ethnicity, disability, or veteran status as covered under the Uniformed Services Employment and Re-employment Rights Act and in accordance with applicable state and federal laws.
ICRW’s recruitment, promotion, development, compensation and retention practices are based on demonstrated knowledge, skills, abilities, merit, potential, performance and market dynamics. These criteria are applied fairly and equally amongst all employees.