The Lutheran World Federation – Quality Services Manager (National Position) Re-Advertised.

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Job title                            Quality Services Manager

 Based at                          LWF World Service Kenya Area Program (Dadaab)

 Reports to                       Area Manager

 Supervisor of                  Community Services Officer, Education Officers

 Member of                        The Joint Management Team (JMT), the Area Program Management Team (PMT) and Area Program Unit team

 LWF Kenya-Djibouti- Somalia Country Program mission and vision

Inspired by God’s love for all humanity, the country program is dedicated to challenge and address the causes and effects of human suffering and poverty, linking local responses to national and international advocacy.

 Our work is motivated by the hope and resilience of the people we serve and seeing them improve their quality of life, individually and collectively, through meeting their basic needs and achieving their full potential in an environment that supports justice, peace, dignity, diversity and respect for everyone, refugees and host communities alike, and enables the people to claim their universal human rights.

 With regards to Quality Services program area, LWF is an organization that enhance access to the right to education, including for children with special needs. For the promotion of girls’ education, LWF creates safe spaces and environment aimed at ensuring girls to be retained in school as well as opportunities to unlock their potential. LWF also improves right holders and duty bearer capacities in preparation for durable solutions around education.

LWF also works with the “hard to reach” and “invisible” sections of the refugee and host community members like persons with disabilities, the elderly, chronically ill, young single mothers and others, providing tailored support and programs to ensure their inclusion in the community and society more widely.

 Purpose of the position

The purpose of this position is to manage the achievement of LWF World Service’s Quality Services Program Area’s key objectives, results and approaches in Kakuma or Dadaab refugee operation. Working closely with education and community services officers, the position will ensure strategic development and alignment to Government of Kenya policies, LWF Country Strategy 2019 -2024 and related thematic guidance notes. Specifically, the Quality Services  Manager will be in charge of all matters related to ensuring a holistic program delivery in Quality Services program area, ensure project development, thematic and technical implementation, coordination, monitoring and reporting, as well as financial budget control and monitoring.

 Key relationships

The Manager for Quality Services will work closely with the other thematic managers ensuring the persons of concern (refugees and host community members) are supported and empowered to be the active agents of their lives. The position further supports the Area Manager to achieve the objectives of the Area Program and collaborates with the Country Program head office staff and regional PMER and Fundraising officers to ensure the quality of planning, implementation and reporting. As the supervisor of the staff within the Quality Services program area, the Manager will work to guide, direct and encourage the team members to develop themselves as professionals, and ensure the timely and efficient implementation of their tasks. As a Manager you will nurture partnerships and collaboration with your counterparts from partner and donor organizations and represents the organization in the thematic area of Quality Services towards them.

Qualification and desirable experience and knowledge

  • Minimum of University Degree (Bachelor) in Education/Special Needs Education or University degree in Social Sciences with post graduate studies in Education
  • A minimum of 5 years of relevant work experience gained from an International NGO, with a bias to management of education in emergencies; refugee camps, IDP set ups and marginalized areas
  • Experience in full project Cycle Management
  • Experience and commitment to working through system of community participation
  • Proven experience to supervise, train and coach staff
  • Knowledge of relevant needs assessment guidelines and templates to conduct needs assessments for refugee populations
  • Knowledge of relevant sectoral humanitarian standards, knowledge of Community Based Psychosocial Support as an approach to programming is an added advantage

 Personal Attributes:

  • High integrity, self-driven and able to set own work schedule with rigorous deadlines.
  • Ability to initiate and complete assignments and to work under demanding circumstances with minimal supervision.
  • Strong organization, supervisory, problem-solving, interpersonal, communication as well as team building and negotiation skills.
  • Knowledge of one of the local languages.

Only shortlisted applicants will be contacted.

 LWF World Service is an equal opportunity employer, irrespective of gender, race or religious affiliation.

LWF World Service is a signatory to the Code of Conduct for humanitarian agencies. 

Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.


The closing date for this application is Sunday 31st January 2021..




Lutheran World Federation

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