Co-op Consultancy – ICT Manager (Head Office)

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ICT MANAGER (Ref: 2/2021/ICTM )

Our Client, a deposit taking medium sized Sacco based in Nairobi with operations in several other counties in Kenya, seeks to recruit a suitably qualified person to fill the role of ICT Manager.


Job Summary

Reporting to the General Manager, the ICT Manager will be in charge of the ICT functions of the Society and will implement the ICT strategies of the Society. The ICT Manager will ensure automation of the Society’s processes, while ensuring security of the Society’s ICT systems.


Direct Reports: Assistant ICT Manager

Location: Head Office

Travel Requirements: Occasionally to all the Society’s branches


Duties and Responsibilities

  • Implement the Society’s ICT strategy including product and service technology development & support. 
  • In conjunction with the Board of Directors and CEO, develop the ICT strategy development and strategy implementation processes, and the annual operating plans and budgets of the Board.
  • Oversee and implement ICT support (infrastructure development, security systems support and maintenance) to Society.
  • Review and manage information processes and resolve gaps or weaknesses.
  • Proactively identify and develop new and innovative ways of disseminating information to members.
  • Manage the Society’s internal ICTs and ICT infrastructure requirements including the use of third parties to supply services.
  • Manage all the security aspects of the Society’s ICT systems.
  • Ensure the provision of timely systems support and maintenance to the Society as required.
  • Work with the system providers to customize the Society’s core system in the automation of processes and ensure delivery of services in a secure and efficient manner to members
  • Prepare and update a work-plan for the delivery and ongoing development of the Society’s ICT function.
  • Effectively manage the deployment of resources, budgets and staff in the ICT function in order to achieve the overall targets.
  • Supervise the Assistant ICT manager and other employees in the department.
  • Undertake such other duties as may be assigned by the Chief Executive Officer from time to time.



  • Degree in Computer Science or Information Technology
  • Professional qualifications in systems audit or systems security
  • Microsoft Certified Systems Administrator (MCSA) qualification.
  • Relevant ICT experience of not less than 5 years in the financial services industry, preferably in a Sacco Society.



1. Minimum working experience with the following:

  • Microsoft Dynamics Nav for Saccos with agency banking functionality
  • Databases (SQL server)
  • Security applications

2. Management of various ICT systems in the Sacco industry

3. Other Experience:

  • Managing a team of IT professionals.
  • Managing user support requirements
  • Business continuity
  • Delivery of ICT projects


Personal Attributes

Qualified candidates will be expected to possess the following:

  • High degree of personal integrity
  • Excellent problem solving ability
  • Excellent analytical, communication, presentation and reporting skills.
  • Sound judgment and decision making together with planning and organizational skills.
  • Very good leadership skills

How to Apply

To apply, download and fill out the online Application form below and submit to by 18th February 2021.

CCIA Online Recruitment Form (Open with Adobe Acrobat Reader in order to correctly display contents of the form).

Only shortlisted candidates will be contacted.




Co-operative Bank of Kenya

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