National Bank – Relationship Manager – Islamic Banking (Nairobi).

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Position Scope:

The role holder will be responsible for business growth within Islamic Banking segment through acquisition of new business and portfolio growth. He/she will also be required to implement the Islamic Banking Business Development initiatives within the assigned branch/region, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional relationship management and customer experience.

Key Responsibilities:
  • Implement the Islamic Banking business development initiatives in line with the Islamic Banking strategy and business growth plan.

  • Develop, grow and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction, the Bank’s objectives and strategic goals.

  • Actively market and drive the uptake of the Islamic banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.

  • Identify opportunities for growth and new business acquisition through market research, analysis and networking.

  • Ensure day-to-day client relationship management and engagement with customers to foster good and lasting business partnerships for the customer and the Bank.

  • Promote excellent customer experience by driving and advocating customer requirements through the various functions in the Bank to deliver high service standards that delight the customers.

  • Ensure compliance with Islamic Banking Shari’ah standards while adhering of the Bank’s policies and other relevant regulations and standards.

  • Partner with Regional Management, Branch Management teams and Support Functions to increase the market share of Islamic Banking segment though sustainable business.

  • Drive transactional income from Islamic Banking business through effective service and cross selling the Bank’s products and services.

  • Establish profitable banking relationships by providing high quality banking and other financial services

  • Provide feedback to Management on Islamic Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.

  •  In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and mitigations.

  • Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Shariah Compliance guidelines.

  • Regularly monitor performing/non performing accounts within the assigned portfolio.

  • Any other duty that may be assigned.
Position requirements

Qualifications, Experience, Skills & Personal Attributes:

  • A University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
  • Three (3) year’s banking experience in a similar role from a reputable organization.
  • Excellent research, analytical, and problem-solving skills.
  • Entrepreneurial and Commercial thinking
  • Integrity & courage to challenge the status quo.
  • Strong persuasion, management, presentation and communication skills
  • Excellent stakeholder management and organisational skills
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions
  • Agility and ability to drive change
  • Governance – knowledge and ability to ensure good governance practices
  • Credit analysis skills and ability to develop credit reports
  • Excellent sales/marketing skills
  • Negotiation & Exceptional customer service skills
  • Relationship management skills


Closure Date: Feb 23, 2021




National Bank of Kenya

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