Danish Refugee Council – Protection Officer-Psychosocial Counselor.

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About DRC
DRC began operating in Kenya in 2005 with assistance to refugees and displacement-affected communities via implementation of protection and livelihoods activities. DRC works in Dadaab and Kakuma refugee camps, as well as in Nairobi and Mombasa to assist urban-based refugees, and in Mandera County implementing a 3-year cross-border resilience programme. In Kakuma, DRC’s programme supports refugee youth and adolescents with life skills, resilience, training and scholarships alongside livelihood and vocational skills development.  DRC has recently acquired implementing partner status of UNHCR and will be implementing protection related activities in Kalobeyei camp – which is a new camp opened near the Kakuma refugee camp.

Overall purpose of the role
The purpose of this post is to support the successful Management, coordination & implementation of all psychosocial activities, and will be responsible for the provision of quality case management to survivors of GBV in Kakuma camp and Kalobeyei settlement. S/he will be responsible for reporting on a monthly basis on all GBV protection activities undertaken by the Response team and representing DRC at meetings with donors and agencies. S/he will supervise the professional development of the Assistant Psychosocial Counselors and Para-Counselors by designing and delivering trainings as needed, providing guidance in the field and ensuring the quality of services provided. S/he will work and liaise closely with the Protection Officer-Prevention, and Protection Assistants on documentation of program activities as per the donor requirements

Project (Case) Management:

  • Support the maintenance of an effective and confidential case management system.
  • Ensure provision of professional and confidential psychosocial services to survivors of GBV and other beneficiaries through a survivor-centered case management approach.
  • Develop professional, effective and appropriate GBV psychosocial programming, including direct individual and group counseling support.
  • Develop and ensure implementation of psychosocial activities that are responsive to the needs of refugee women, girls, men & boys.
  • Participate in maintaining and updating quality GBV Information Management System (GBVIMS) database on a regular basis. 
  • Take lead in preparing all relevant reports regarding the DRC’s psychosocial activities, beneficiary databases.
  • Take lead in design and development of project concept notes and proposals

Budget Management:

  • Regularly update the projects budget tracker for all project expenditure and participate in monthly BFU reviews with the finance team
  • Actively support in grant monitoring through development of detailed/activity implementation work-plan, phased budget, procurement plans, and conduct budget tracking and narrative/financial reporting on outputs

Training and Capacity Development:

  • Mentor and provide technical support to staff and para-counselors directly involved with the psychosocial and care for SGBV survivors.
  • Monitor and supervise case management, including capacity building through training and on-the-job training. 
  • Provide guidance regarding psychosocial activities to all partners and community workers to ensure all program activities meet best practice standards

Community Engagement and Outreach:

  • Strengthen and maintain networks with all partners including community leaders, women leaders, service providers to ensure that survivors receive compassionate support from the community and to encourage greater communication, collaboration and coordination among partners 
  • Enhance & Conduct community mobilization on the uptake of counseling services and support other GBV staff in conducting GBV awareness sessions in the community


  • Develop and maintain effective working relationships with all stakeholders, including community members and leaders, NGOs, UN agencies, and other DRC team members to enhance multi-agency and multi-sectoral cooperation and coordination on response activities.
  • Maintain a strong working relationship with Health, Legal and other partners to support the provision of quality care to sexual assault survivors
  • Support the development and strengthening of an effective GBV referral system and coordination mechanisms for Kalobeyei.
  • Lead case conferences and support GBV coordination meetings with partners and community members

Staff Management and Development: 

  • Provide supervision to Assistant Psychosocial Counsellor(s) to ensure effective provision of counselling services
  • Take lead in ensuring that all protection staff participate in debriefing and professional supervision 
  • Conduct continuous performance monitoring/evaluation for national staff working under him/her
  • Provide leadership and intellectual guidance on the counselling program. 
  • Lead peer debriefing sessions with Assistant Psychosocial Counsellors and Para-counsellors

Experience and technical competencies:

  • At least 3 years’ hands on experience psychosocial support-counseling-to survivors of SGBV and trauma 
  • Must have in depth technical expertise in case management and psychosocial support to survivors of SGBV
  • Must have experience with operationalizing SGBV principles; Human Rights Law, MHPSS and other relevant international standards in a humanitarian aid setting; Well versed with Humanitarian Accountability Standards
  • Experience in providing trauma counseling 
  • Experience in a refugee setting and knowledge of refugee issues 
  • Excellent Analytical, Communication and Report writing skills; Excellent Negotiation and Conflict Resolution skills
  • Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff, beneficiaries, duty bearers and other stakeholders
  • Able to maintain the highest levels of confidentiality
  • Ability to promote the values of equality, non-discrimination, and human rights for all
  • Motivated, innovative and possesses outstanding organizational and inter-personal skills and professional integrity


  • Bachelor’s degree in Counseling and/or Psychology. Master’s degree in counseling psychology in the same fields is an added advantage.
  • Fluent in written and spoken English and Swahili.

DRC Core Competencies
In this position, you are expected to demonstrate DRC’ five core competencies:  

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.  
  • Collaborating: You involve relevant parties and encourage feedback.  
  • Taking the lead: You take ownership and initiative while aiming for innovation.  
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.  

Key stakeholders: 
Internal: Kakuma SMT, Protection and Livelihoods implementation teams, Support Services team
External: Refugee and Host Community, Local government authorities, UNHCR and Other humanitarian agencies, Donors

Contract: One-year contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff. This position is open to KENYAN NATIONALS ONLY. 
Availability: 1st March 2021
Duty station: Kakuma (Local contract – does not qualify for RnR and accommodation).


DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html)

Application Process: 



Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered.  
We only accept applications sent via our online-application form on http://www.drc.ngo under Vacancies. Applications should be sent no later than: 24th February 2021.

Gender Equality:

DRC is committed to achieving gender parity in staffing at all levels.  In light of this, Female candidates and those from minority groups are strongly encouraged to apply.

Equal Opportunities:

DRC is an equal opportunity employer.  We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees.  We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race, marital status or other protected characteristics.  
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms. 
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport 

Danish Refugee Council does not charge any kind of fee at any stage of the recruitment process nor does it use recruitment agents.

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.




Danish Refugee Council

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