National Bank of Kenya – Channels Specialist.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


Primary Location: Kenya-Nairobi-Head Office

Organization: Information Communication Technology

Number of Openings: 2

Position Summary and Key Responsibilities
: 
Position Scope:
 

The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems.

 
Key Responsibilities:
 
  • Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
  • Ensure that service / support calls are effectively responded to and resolved within the framework of the   Service level agreements and develop knowledge and awareness of the relevant applications.
  • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
  • Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
  • Responsible for designing, developing and providing appropriate reports and management information as required by business.
  • Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
  • Continuously analyse user requirements and provide solutions.
  • Maintain up to date system and user documentation and manuals.
  • Ensured compliance of SLAs with system vendors.
  • Recommended and implement upgrades for performance, security and business benefit.
  • The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems – ATM & Card, Internet Banking, Agency Banking, Mobile Banking, Biller Engine & Money Transfer Services (MTS).
  • Constituted cross-functional project teams with clearly defined roles.
  • Carry out other duties as may be assigned by the supervisor.
Position requirements
: 
Qualifications, Experience, Skills & Personal Attributes:
 
  • A minimum of a Bachelor of Science degree in IT, Computer Science or related field.
  • ITIL Certification.
  • Three (3) years’ experience in IT field within the Banking Sector or in a large IT enabled field.
  • Professionalism –maintains a professional approach based on ethics and NBK values
  • Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk 
  • Building consensus and influencing-ability to influence various players across all NBK departments
  • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
  • Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
  • Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
  • Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
  • Multi-tasking; able to manage several concurrent assignments and prioritise demands.
  • Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.

APPLY

Closure Date: Mar 4, 2021

.

.

.

National Bank of Kenya

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: