Bruker – Training and Applications Specialist (Nairobi).

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Sales -Training and Applications Specialist East, West, Central and Horn of Africa (m/f/n)
Responsibilities

In this role, you will have a wide range of responsibilities, Sales and Training. To be successful in this role, you will need to promote and train laboratories and health institutions on the use of our cutting-edge technology in molecular diagnostics.

  • Sales and marketing of Bruker Hain diagnostics molecular biology, microbiology and mass spectrometry products to health facilities, universities and research institution within East, West and Central Africa.
  • Installation and commissioning of Bruker Hain diagnostics molecular and mass spectrometry equipment.
  • Provision of technical trainings in microbiology/molecular biology, with timeous and effective application support and product troubleshooting to existing customers.
  • Carrying out comprehensive service and maintenance of all Hain Lifescience equipment, including software updates, calibrations and equipment part replacements.
  • Escalating complex application challenges from customers to the device or support teams for swift resolution.
  • Facilitating customer presentations and updates on Hain Lifescience technological advancements.
  • Planning periodical visits to existing customer sites and engaging them on personal and professional levels, receiving feedbacks and acting on them.
  • Designing and customizing standard operating procedures (SOP) in line with Instructions for use for the adoption in laboratories.
  • Provide logistical assistance including product packaging, shipment or deliveries to local and international customers.
  • Writing sales proposal to potential customers emphasizing on the advantages an uptake of Line probe assay technology to suit their laboratory diagnostic needs.
  • Writing installation, training and troubleshooting reports and forward transmission to immediate General Manager for review and record keeping.
  • Market research on existing and new competitors` products, keeping up to date with new recommendations from World Health Organization (WHO) and other relevant health bodies.
  • Prospect, built and sustain customer relationships
  • Provide on-site applications support to customers by providing instrument installations, customer training and troubleshooting support
  • Run full sales process functions including Tender searching and tender application.
  • Provide product technical support to customers
  • Provide on-site service and maintenance to customer’s Hain Equipment
  • Participate in sales and marketing plan development.
  • Organize and execute product promotion and provide continuing medical education meetings
  • Coordinate troubleshooting efforts to ensure timely problem resolution

Qualifications

  • Bachelors/Masters degree in Clinical Microbiology &/or
  • Molecular Biology or Biomedical Science
  • Microbiology lab technologist (an added advantage)
  • Experience in mycobacteriology
  • Experience in PCR/molecular lab work
  • Possible previous research & publishing in bacteriology
  • Knowledge of French is a plus
  • Previous cross cultural/country interaction, an advantage
  • Previous training experience a plus
  • Have a valid passport

Method of application APPLY

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