Receptionist (Business Development).

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Reports to: Membership Administrator

Department: Business Development

Purpose of the position: The candidate will be responsible for handling the Club front of house operations, receiving guests, handling enquiries, managing the switchboard, and handling payments in a timely manner, per the established procedures.

Essential Duties and Responsibilities

Guest/Member Relations

  • Assist members with required information.
  • Taking correct bookings for facilities usage.
  • Completing procedures when members and/or their guests arrive and leave.

Administration Functions

  • Assist in keeping the reception area clean and tidy, always.
  • Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.

Guest Stay and Care

  • Open and charge guest folio correctly.
  • Taking and passing on messages to Members and guests.
  • Handle and respond to all members/guest complaints and forward to the responsible department.
  • Deal with all enquiries (walk – in, telephone or via e-mail) in a professional, courteous, and timely manner.
  • Keep up to date with current promotions and club events to provide information on request.

Education and Qualification

  • Relevant degree in Front Office operations or Guest Relations.
  • Certification in Customer Service/Relationship Management.
  • Experience working in a busy, professional business center.
  • Proficiency in Computer application.
  • Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.

Skills and Experience

  • Minimum 2 years of guest service experience in a reputable organization.
  • Good command of English & Kiswahili, both written and oral.
  • Portray good interpersonal and organizational skill.
  • Must be presentable and well groomed.

KPI’S Areas

  • Turn Around Time on members queries.

How to Apply

Forward your CV and Cover letter to – Email:

Subject: Application for (Position)

Note: The Application deadline is 05th March 2021.

Only SHORTLISTED candidates will be contacted.




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