Gelian Hotel Machakos – Restaurant Supervisor.

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Restaurant Supervisor

Reports to: Restaurant Manager

Responsibilities Summary:

  • Assist the Restaurant Manager with smooth and organized running of  the restaurant  according to the Standards set by the management.
  • Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures
  • Achievement of financial goals in revenue, expenses and profit
  • Guest comments survey results and quality/ efficiency of guest complaint follow up/ recovery.
  • Quality of overall staff development, guarantee that training plans are carried out and recorded in a manner as set by the company.
  • Participates in the elaboration of the hotel’s F&B standards and procedure. Is directly responsible of their implementation and respect from the team members
  • Ensure staffs, particularly guest contact personnel are familiar with club lounge members, known repeat guests, VIPs and provide special attention and recognition
  • Confirm daily specials and new menu additions with the Executive Chef.
  • Fully responsible for guest complaint follow up and guest complaint recovery process
  • Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
  • Monitors activity regarding discounts, billing instruction and compliance with hotel credit policy
  • Plans and co-ordinates in-house activities with relevant division heads
  • Assist in developing, implementing and evaluating cost effective F&B budget and business plan to ensure optimum guest satisfaction, sales maximisation and profitability on an on-going basis
  • Ensures that all company discount and rebate policies are adhered to
  • Is capable of handling irate customers with a friendly/calm attitude
  • Effectively forecasts restaurant needs
  • Shifts priorities and goals as work demands change
  • Prioritizes tasks effectively to ensure most important tasks are completed on time
  • Seeks, listens and responds to Guest feedback.
  • Provides feedback and coaching to the Team regularly
  • Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same
  • Perform any other duty as will be allocated.

Requirements

  • Diploma  in food and beverage   from a reputable college  or University
  • At least 2 Years of experience in hospitality industry, preferably the food and Beverage department as a supervisor.
  • Good working  knowledge  of  micro Fidelio
  • Must have a proper knowledge of food and beverage service
  • A successful track record of managing a team.
  • Able to work with flexible working hours.
  • Able to work under Minimal Supervision.
  • Able to Multitask and reliable.

How to apply

Only candidates with over 3 year’s relevant hotel experience for management positions and 2 years relevant hotel experience for supervisory position shall be considered.

 

Send your CV, Cover letter and copies of certificates indicating availability and current remuneration not later than 20th March, 2021 to hr@gelianhotel.com  with subject line being the position applied for.

https://www.gelianhotel.com/vacancies/

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