Safaricom – Billing Engineer.

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Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA

We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Revenue Management, the role holder responsibilities will include evaluation, optimization, implementation and integration of new and existing software and hardware

Key Responsibilities:

  • Create KPI for new products/services
  • Marketing proposals, P&S Vendor evaluation process – weighted evaluation for new hardware, features and services
  • Analyze IN network on a weekly basis against the KPI
  • Design CBS network for new elements are added
  • Minimize network and service impact for any change
  • Scheduling all the planned worked
  • Create and update handover system configuration documentation after software/hardware upgrade
  • Configure data for new systems with vendor engineer
  • Create/adopt necessary work instruction for existing systems
  • S.W.O.T Analysis of Projects
  • Provide recommendation reports to Identify opportunities for improvement and optimization of existing services
  • Create a tool/find out method to get statistical data from the system
  • Analyze the effect of a new/improvement change before & after implementation
  • Setup internal training
  • Transfer knowledge to IN technicians
  • Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business


  • Bachelor Degree in Electronic Engineering, Telecommunications, Digital Systems and Devices
  • Minimum 5 years in GSM Intelligent Networks, including 2 years working in a telecommunications environment (Vendor or operator) at a senior managerial level.
  • Experienced in work in multinational and multilingual environment
  • Proven Analytical & problem-solving skills;
  • Must be able to work without supervision & meet tight deadlines/schedules;
  • Good presentation skills required;
  • Proactive & self-motivated;
  • Good public relations, communication & interpersonal.

Method of application

Click on his link  APPLY




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