Access Bank – Head of Retail & SME Banking.

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Develop and implement Bank’s Retail & SME banking strategy to achieve market share, revenue and balance sheet growth, as well as exemplary customer satisfaction

The key responsibilities are:

  • Formulation and review of strategies for Retail & SME banking for the short, medium and long term in line with Access Bank’s plan.
  • Development and overall management of targets for Retail & SME banking bank wide by products, zones and branches.
  • Definition of marketing and sales strategies.
  • Development of Retail & SME Products and Services.
  • Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Wholesale Banking, Digital Banking and Treasury.
  • Development and overall management of the business plans, scope and activity size (including locations) of teams to ensure that appropriate strategies are undertaken to achieve targets set for the unit.
  • Monitoring and reporting on Retail & SME sales Performance of all Retail & SME products offerings
  • Development and execution of a customer management framework including customer insight driven marketing

The main key performance indicators are:

  • Revenue growth vs plan
  • Balance sheet growth vs plan
  • Market share growth vs plan
  • Multiple Products per Customer
  • Revenue per product
  • Direct costs
  • Customer satisfaction level
  • Employee satisfaction level


A degree in business or equivalent field. Relevant Masters’ degree will be an advantage

Minimum of 15 years’ experience in a bank with at least 5 years’ experience in Retail & SME banking

Required knowledge, skills and abilities

  • Excellent Banking knowledge
  • Excellent Customer Service / Relationship Management capabilities
  • Excellent Marketing / Selling skill
  • Hands-on
  • Strong strategic orientation
  • Good negotiation /presentation skills
  • Knowledge & understanding of commercial and public sector market
  • Good Oral & Written communication

Supervisory Skills

  • General managerial/ administration
  • Team building / conflict management
  • Coaching /Leadership / Influencing
  • Organization and coordination skills
  • People Skills

Generic Skills

  • Advance Credit Skills
  • Strategic orientation
  • Initiative/Entrepreneurship/ taking ownership
  • Analytical Skills/ Problem solving
  • Self-Management
  • Interpersonal Skills


Competitive package





Access Bank Plc

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