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The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. In 2003, all operating companies were reversed into the current holding company called Safal Investments Mauritius Limited and conduct its business across Africa as the Safal Group.Today, the Safal Group manufactures in 10 African countries and sells and markets its building solutions across the continent.
Key responsibilities:
The Key Account Manager is tasked primarily in:
Account Management & Maintenance:
- Manage and maintain the key client accounts.
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
- Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior management.
- Maintains data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
- Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
- Responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards.
- Regularly follow-up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement.
- Lead solution development for the identified improvement areas, coordinating involvement of any relevant business personnel.
- Gather knowledge on the best practices, market trends, consumer trends, and the competitive environment.
Strategic Input:
- Plays a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior management team.
- Involve in strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
Analytics:
- Prepare detailed proposals/quotes depending on each consumer’s requirements.
- Review target achievement and creates reports for senior management, which facilitate the creation of informed account management decision-making and strategy formulation.
Other Duties:
- Handle related duties as are necessary for the proper management of key account management and duties assigned by the management team.
Candidate Specification
Qualifications required:
- Minimum academic qualification: Bachelors Degree in relevant field
- Qualifications as an added advantage: Diploma in Sales & Marketing
Experience required:
- General work experience (years): 8 years
- Specific to the position (level/discipline/years): 3 years
- Industry: Any
Key competencies and skills:
- Analytical skills
- Planning & organizing skills
- Interpersonal Skills
- Effective communication skills
Language requirements:
- Mandarin or Chinese (Proficiency level: Expert)
- English
Computer literacy:
- Microsoft Office packages
- ERP systems
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