Safaricom – Engineer – Enterprise Core Support.

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Safaricom is a leading communications company in Kenya with the widest and strongest coverage. The home of the famous Mobile Money service- M-PESA.


We are pleased to announce the following vacancy in the Converged Service Operations Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Manager – Core Network Support, the position holder will provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime

 Job Responsibilities

  • Provide proactive support for Enterprise access network
  • Provide reactive support for enterprise access network
  • Provide ready for service tests for new access network nodes
  • Provide the operations and support input and feedback to planners to ensure rollout meet customer expectation.
  • Build technical capacity for Enterprise access field support partners.
  • Performance management for Enterprise access field support partners.
  • Ensure field support partners are paid on time and correctness of the invoices.
  • Ensure technology vendors provide 3rd level support
  • Analyze NOC reports to identify root cause and recommend permanent solutions.
  • Generate regular and adhoc performance reports on Enterprise Access network
  • Monitor for fault trends to fix before impacting the service
  • Ensure adequate spares for enterprise access network
  • Ensure all Enterprise access network is documented
  • Ensure existing processes are adhered to
  • Review and improve on the existing processes


  • Qualified IP /WiMAX Support Engineer with CCNA, or equivalent with university degree from a recognized university.
  • 3 years’ experience in technical support and a minimum of two years technical support hands on experience, preferably for an Internet Service provider or equivalent.
  • BSc Computer Science, or BSc. Electrical & electronic engineering, Telecommunication engineering
  • Thorough understanding of IPv4
  • Knowledge of Linux/Unix Operating Systems
  • IT proficiency skills in MS office suite.
  • Knowledge and skills in WiMAX systems, Microwave backhaul systems backed by professional certification.
  • Knowledge and Skills on Network Management systems for Wimax networks and Point to Point systems.
  • At least 2 year hands-on experience on Wimax, RF systems,FTTx,Fibre



Click here to apply




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