Summit Distribution – Customer Care Supervisor.

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Customer Care Supervisor Jobs In Kenya

Nature of Job : Full Time

Industry: Retail/Distributor

Job location:Nairobi,Along Mombasa rd

Job summary

A distributor company is looking to fill the role of a Customer care Supervisor, who will be in charge of customer’s support, after sales services, telesales and overseeing smooth running of the customer service.

Duties and responsibilities

  • Assist to manage the day to day running of the Call Center department
  • Ensure calls are responded to at the appropriate time
  • Resolve and escalate customer’s issues on tim
  • Meet and exceed set targets
  • To oversee the optimal performance of the Call Center
  • Maintains constant communication with customers and make follow up
  • Maintains Call Centre database by entering information
  • Keeps equipment operational by following established procedures, reporting malfunctions.

Qualifications and skills

  • Bachelor’s degree/Diploma in a relevant field from an accredited University/College required.At least 2-3years’ experience in an busy call center environment as a supervisor
  • Experience in closing Sale
  • Excellent written and verbal communication
  • Excellent attention to detail and Accuracy of data
  • Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
  • Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
  • Basic Word processing and Spreadsheet skills
  • Ability to provide effective leadership to a team
  • Ability to manage and provide feedback to all types of individuals

Method of application

Qualified candidates are encouraged to send CVs quoting relevant skills qualifications and experience to quoting the job title as the subject of your application. Interviews will be done on a rolling basis until the position is filled.  Only the shortlisted candidates will be contacted




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