Summit Distribution – Customer Care Supervisor.

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Customer Care Supervisor Jobs In Kenya

Nature of Job : Full Time

Industry: Retail/Distributor

Job location:Nairobi,Along Mombasa rd

Job summary

A distributor company is looking to fill the role of a Customer care Supervisor, who will be in charge of customer’s support, after sales services, telesales and overseeing smooth running of the customer service.

Duties and responsibilities

  • Assist to manage the day to day running of the Call Center department
  • Ensure calls are responded to at the appropriate time
  • Resolve and escalate customer’s issues on tim
  • Meet and exceed set targets
  • To oversee the optimal performance of the Call Center
  • Maintains constant communication with customers and make follow up
  • Maintains Call Centre database by entering information
  • Keeps equipment operational by following established procedures, reporting malfunctions.

Qualifications and skills

  • Bachelor’s degree/Diploma in a relevant field from an accredited University/College required.At least 2-3years’ experience in an busy call center environment as a supervisor
  • Experience in closing Sale
  • Excellent written and verbal communication
  • Excellent attention to detail and Accuracy of data
  • Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
  • Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
  • Basic Word processing and Spreadsheet skills
  • Ability to provide effective leadership to a team
  • Ability to manage and provide feedback to all types of individuals

Method of application

Qualified candidates are encouraged to send CVs quoting relevant skills qualifications and experience to info@summithrmc.com quoting the job title as the subject of your application. Interviews will be done on a rolling basis until the position is filled.  Only the shortlisted candidates will be contacted

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