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Cytonn Investments is an alternative investment manager, with a captive real estate development capability. Cytonn has a unique strategy of coupling two compelling demand areas – the lack of high yielding investment products and the lack of institutional grade real estate. We distribute high yielding instruments to attract funding from investors, and we deploy that funding to investment grade, well planned and comprehensive real estate developments that are largely pre-sold.
Real estate investments are made through our development affiliate, Cytonn Real Estate, where we currently have over Kshs. 82 billion (USD 820 mn) of projects under mandate across ten projects. In private equity, we invest in banking, FinTech, and hospitality.
Reporting to the Business Development Associate, the call centre representative will be tasked with managing incoming calls form clients, troubleshooting problems, providing information and maintaining logs in the database
Responsibilities
- Effectively handle clients calls, queries and emails
- Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
- Identifying opportunities to improve current processes to be at par with the changing client requirements
- Handling clients complaints and ensuring that they have been resolved.
- Keep all relevant clients’ records and contact details.
- Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
- Prepare various reports for senior management.
- Any other duties as may be assigned from time to time.
Requirements
- Must have achieved at least a C plain or equivalent in high school
- A diploma certificate in any field
- Excellent written and verbal communication skills
- A team player with strong work ethic
- Great service attitude towards customer satisfaction
- Demonstrate the ability to handle pressure and performs duties well to completion
- Prior experience as a call center representative will be an added advantage
- Prior experience as a call centre representative will be an added advantage
Learning opportunities
This gives you the unique opportunity to learn in a real business environment in the context of investment management in a company led by young, dynamic and creative executives with worldwide exposure.
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Deadline is 22nd,April,2021
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