Access Bank – Branch Service Manager (Mombasa).

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  • Ensure effective / efficient implementation of bank-wide policies with respect to branch operations
  • Supervise the administration of the vault through effective treasury management
  • Ensure proper documentation of all transactions and authorise transactions within approval limits
  • Review and approve retail credit applications within stipulated guidelines / limits
  • Supervise activities of operations staff to ensure timely and efficient service delivery to customers
  • Supervise counting of vault cash and verify agreement with cash register
  • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
  • Perform random batch checking of transactions by subordinates and query exceptional transactions
  • Verify for correctness the net position of branch account
  • Enforce compliance of transfer/swap of vault cash above branch holding limits
  • Perform other duties as assigned by Regional Head


Required Knowledge, Skills and Abilities

  • Good knowledge and understanding of banking operations (domestic and international)
  • Excellent Administrative skills
  • Good Procurement & employee management skills
  • Excellent customer service capabilities
  • Good negotiation and conflict resolution skills
  • Good Oral & Written communication
  • Good documentation and process management skills
  • Initiative
  • Documentation skills
  • Entrepreneurship/ taking ownership
  • Analytical Skills/ Problem solving
  • Self-Management
  • Interpersonal Skill
  • General managerial/ administration
  • Team building / conflict management
  • Coaching
  • Leadership / Influencing
  • Organisation and coordination skills
Generic Skills Supervisory skills







Access Bank

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