Swvl – Category Operations Manager (Kenya).

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Swvl is the leading technology company in the mass transportation market. We are a fast-growing data-driven company which is disrupting the public transportation market in multiple continents making people’s lives better on a daily basis in countries such as Egypt, Kenya and Pakistan.

Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges on the table, Swvl is not just a means to facilitate commuting,but a hunger to strive for solutions, encourage the contribution of youth in innovation and inspire
change. Swvl has a positive, diverse, and supportive culture – we look for people who are curious, inventive, and work to be a little better every single day

What you’ll do

● Ensuring the customer success metrics are being delivered; fulfilment, reliability and liaison with the experience team to drive improvement
● Build a plan to move offline accounts to online
● Be the single point of contact for Customer Success Team in case there are escalations during live operations
● Project Management of Supply Experiments
● Coordinate with all supply capability functions (performance, OB and Support, live ops, payments) to ensure escalated issues are solved at priority
● Proactively build plans with respect to resources and quality, keeping in mind current and future business needs.
● Thought partnership and problem solving with Category team to drive certain key projects via processes, business initiatives or automations (app adoption, scaling economy vehicle type, problem solving to launch different use cases etc)

What you’ll need
● 5 to 7 years of experience in a similar domain/role
● Experience working effectively with internal and external partners in a constantly evolving, rapid growth environment



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