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Department: Corporate Support Services
Division: Information and Communication Technology
Location /Work Station : Nairobi, Times Tower
The job holder is responsible for;
- Providing effective and adequate technical support to operational DTD business systems by addressing system problems and user requests.
- Providing continual improvements to existing DTD business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
- Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams
- Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.
- Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.
- Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.
- Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes
- Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
- Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.
- Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.
- Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues
- Supervises the System Testing and User Acceptance Testing.
- Evaluates systems performance parameters, identifies areas of improvement, Implements system improvements and advises stakeholders
- Implements the Service Level agreements for IT services of the unit.
- Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
- Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
- Prepares monthly, quarterly, annual and ad hoc reports for the unit;
- Ensures that the unit meetings are held as stipulated in management guidelines;
- Develops, mentors and coaches staff in the unit;
- Conducts performance management in the unit;
- Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualifications
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Master’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field will be an added advantage.
Professional Certification or Training in any one of the following areas is required:
- Business Systems Analysis i.e. CBAP Certification / Training
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Certification or training in any of the following areas will be an added advantage:
- Training in middle level management / Supervisory Skills courses.
- IT Governance i.e. ITIL or COBIT 4/5
- Project Management i.e. PMP or Prince 2
- Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
- Training in operating systems i.e. Windows, Linux or Unix.
- Proven skills in database management tools
- Proficiency in Java programming language and PL/SQL
- Working knowledge of structured programming and database design concepts
- Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
- Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
- Working knowledge of Linux/Unix and Windows operating system platforms
- Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
- Knowledge of system design and modelling techniques
- Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
- Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Relevant Work Experience Required
- Proven experience in implementation, Integration and providing support to large enterprise business systems in a similar organization.
- Proven experience in integration of business systems in a similar large organization.
- At least five (5) years demonstrable post qualification experience in systems and business analysis and at least two (2) years experience leading a team in analysis and support of large enterprise applications.
The Job holder must:
- Have good understanding of the KRA’s goals and objectives.
- Be resilient, focused, results oriented and a team player.
- Have strong analytical, diagnostic, decision making and problem solving skills.
- Have strong abilities to conduct research affecting business and propose suitable solutions/products.
- Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
- Have strong interpersonal, written and oral communication skills.
- Have good negotiation skills.
- Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
- Have Change management skills.
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
- All applications from interested and qualified candidates must be submitted online via the process below.
- ONLY shortlisted candidates will be contacted.
- All applications should be submitted online by 7th May 2021.
- KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
- KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.
Job Application Guidelines
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
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Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)