KRA – Supervisor (SUP) – Appeals & Grievance Handling.

Get a free C.V. review by sending your C.V. to or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

Job Purpose

The job holder is responsible for providing guidance and implementing all Appeals &grievance management activities.

Key Responsibilities / Duties / Tasks

Operational Responsibilities / Tasks:

  1. Analysis of ER matters in a timely manner.
  2. Communicate feedback to staff;
  3. Provide and update PSC on staff data, leavers and joiners;
  4. Collection of views on evidence tendered.
  5. Preparation/ review of reports and give recommendations
  6. Sensitize all staff members on grievance handling mechanism.
  7. Prepare minutes/reports.
  8. Safe custody of documents and reports
  9. Participate in disciplinary matters.
  10. Any other duties as may be assigned from time to time.

Financial Responsibility:

Development  of budgets

Responsibility for Physical Assets:

  1. Responsible for physical assets assigned by the institution.
  2. Provide oversight for all departmental physical assets.

Decision Making:

  1. Make strategic, operational and financial decisions
  2. Plans the work of subordinates
  3. Assigns work to subordinates
  4. Monitors subordinates work performance
  5. Appraises/evaluates subordinates performance

Working Conditions:

  • Works predominantly in a comfortable environment.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelor’s degree in Social Sciences/Human Resource Management or any other relevant field

Professional Qualifications / Membership to professional bodies

Higher Diploma/Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP) or any other relevant HR qualification

Membership to a Professional Body (IHRM)

Previous relevant work experience required.

  • At least three (3) years’ work experience as an Officer/Equivalent.
  • Male applicants are encouraged to apply.

Functional Skills:

IT Proficiency

Proficiency in Labour Laws/Data Science & Analytics

Behavioral Competencies/Attributes:

  1. Effective interpersonal and communication skills with good command in written English
  2. Research skills
  3. Strong analytical and problem solving abilities
  4. Interpersonal skills
  5. Mediation Skills
  6. Minutes & Report writing skills

Job Application Guidelines


  • Go to and then click on the ‘Register’ button to start the application process.
  • After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

  • After registration go to
  • Key in your username and password then click on ‘Log in’ to access your account.
  • After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

  • On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
  • Click on ‘My Profile’ to create and update your profile.
  • Follow the instructions to complete your profile.
  • The process will end by clicking the tab “Overview and Release”.
  • Ensure you click the check box on the page to complete the profile.

Application process:

  • To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
  • Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
  • Click on the Job posting to display the details of the position.
  • To apply for the position, click ‘Apply’ button at the top of the page.
  • Follow the instructions to complete and submit your application.
  • Kindly note that all mandatory fields must be completed.
  • To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to


If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)




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