Mercy Corps – Program Manager (Mombasa).

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About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps began working in Kenya in 2008 and has built a robust and diverse portfolio working to enable Kenyans affected by poverty, resource scarcity and conflict to be healthy, productive and to drive peace and development of their communities. To do this, we deliver integrated programming to strengthen market and governance systems, innovate urban youth employment opportunities, address the root causes of conflict, and build the resilience of vulnerable populations – in particular youth, women, adolescents and marginalized communities.

Program / Department Summary

Mercy Corps is implementing a multi-year, conflict prevention and stability programme funded by the UK Foreign and Commonwealth Office through the Conflict, Stability and Security Fund (CSSF). Collective Resilience Against Violent Extremism (CREATE) engages local and national governments, local civil society organizations and communities to mitigate the drivers, enablers and narratives of violent extremism in East Africa through support to policy initiatives, community engagement, and support to national civil society organizations in order to prevent the recruitment of vulnerable individuals by violent extremist organizations. The programme works in Kenya, Tanzania, Ethiopia, Mozambique and Uganda, through strategies adapted to the context and opportunities in each country to advance research, legislation and field implementation of activities

General Position Summary

The Program Manager is responsible for developing a comprehensive approach to identifying capacity gaps in downstream partners, designing activities and programmatic interventions to fill those gaps, and monitoring performance over time to gauge the extent of capacity development in each downstream partner. S/he will support in ensuring that the capacity building activities are tailored to the needs of each partner as different partners may have different capacity gaps.  

Essential Job Responsibilities


  • Work with the Deputy Team Lead and other key staff to offer partner management and technical support.
  • Design and deliver tailored, unified capacity building activities for each partner. Such capacity building activities include thematic and operational areas, systems/process as well as skills development of team members to deliver for the program.
  • Coordinate, manage, and provide technical support through the mobilization and empowerment of partner organizations to identify, plan, and address priority needs.
  • Support the development of institutional strengthening plans for partners that respond to organizational and programmatic priorities, and which draw upon a range of capacity development approaches.


  • Provide program guidance and technical support to the CREATE Kenya partners including support to field staff and partner organizations as required, in coordination with the Deputy Team Lead.
  • Ensure that beneficiaries are targeted effectively according to established vulnerability criteria.
  • Participate in the selection of appropriate downstream partners, offering a balanced view of their capacity and potential.
  • Work with the Monitoring, Evaluation and Learning (MEL) team to support partners to monitor implementation and impact of the programme.
  • Organize feedback sessions for stakeholders during the implementation of program activities.
  • Work with the MEL team to monitor and evaluate the impact of program activities and respond appropriately if changes are required in implementation to improve impact, in consultation with the Deputy Team Lead.
  • Ensure that activities and outputs are completed adequately and within a reasonable timeframe.
  • Ensure program implementation is on time, target, scope and budget, using effective Monitoring and Evaluation (M&E) systems to reach desired impacts.
  • Compile monthly, quarterly and annual reports from the program teams for submission to the Deputy Team Lead.
  • Play a key role in the development of systems and mechanisms to ensure the successful implementation of the program while ensuring that program progress tracking records up to date.
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Fulfill Mercy Corps’ Program Management Minimum (PM@MC) Standards based on the organization-wide guidelines.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
  • Maintain productive working relationships and ensure close coordination and sharing of information with relevant downstream partners and other program stakeholders.
  • Participate in P/CVE and conflict-related coordination meetings and professionally represent the program in these meetings; as needed.
  • Liaise with relevant government officials and institutions, stakeholders and community members relevant to the Program and Operations in Mombasa County.
  • Supervise and provide support in the development of team members’ professional skills and conduct staff reviews as appropriate.
  • Develop the capacity of the team, deepen understanding of their roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance and reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary.
  • Oversee and monitor program spending in appropriate program areas on a monthly basis; ensure that the program spends within budget at all times, and report any anomalies in a timely manner.

Supervisory Responsibility:

Program Officers.


Reports Directly To: Deputy Team Lead

Works Directly With: Deputy Team Lead, Program staff & Partners, MEL team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

  • Bachelor’s Degree in Social Sciences or related discipline. Master’s Degree is preferred.
  • 5 years working experience in development programs with an INGO, UN agency or other relevant institution.
  • Project Monitoring and Evaluation experience is desired.
  • Experience in capacity building, training and organizational capacity assessment. Regional experience is a plus.
  • Experience working on peacebuilding, conflict and governance programmes.
  • Experience working with diverse project stakeholders such as private sector, government, youth and women groups.
  • Strong analytical and report writing skills.
  • Demonstrated ability to successfully initiate and maintain positive relationships with local NGOs is vital to effective performance.
  • Expertise with tools and innovations in Information Communication and Technologies. Proficiency in English language oral and writing skills is also required.
  • Ability to adjust and work in dynamic and complex environment/situations.


Success Factors

The successful candidate will have an ability to develop and deliver capacity building strategies and activities. S/he will have a proven ability to learn quickly, take initiative, and be accountable for results, and willingness adapt and adjust work in dynamic and complex environment/situations. S/he has strong self-confidence, focused and an outgoing personality and has ability to build trust and relationships, engage people in dialogues and has skills to communicate with various types of people. The most successful mercy corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Mombasa Kenya with regular travel to the project field locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Mercy Corps does not charge any fees at any stage of the recruitment process.




Mercy Corps

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