Jubilee Insurance – Claims & Benefits Officer (Nairobi).

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Job Reference Number: HRJIC613

Role Purpose

We currently have an exciting career opportunity for Claims & Benefits Officer. The position holder will report to the Manager, Claims & Benefits and will be based at Head Office in Nairobi.

Role Purpose

To efficiently process all claims and benefits, settling them within stipulated timelines.

Main Responsibilities

  1. Register and process policy benefits and claims.
  2. Advice clients on the required supporting documents.
  3. Verify processed claims up to specified limits.
  4. Resolve customer complaints and disputes swiftly, fairly, and diplomatically.
  5. Accurately post and maintain claims reserves on a continuous basis.
  6. Communicate risk improvement measures for implementation to the underwriting department by monitoring claims experience trends.
  7. Prepare various claims analysis reports.

Key Competencies

  1. Visionary Leadership
  2. Entrepreneurial Spirit
  3. Market Awareness
  4. Customer Focus
  5. Continuous Innovation
  6. Ownership & Commitment
  7. Team Spirit


  1. Bachelor of Commerce (Insurance) Or any other business-related degree
  2. ALMI or ACII or AIIK

Relevant Experience
Minimum of 3 years’ relevant experience in a similar role.



  1. Bachelor of Commerce (Insurance) Or any other business-related degree
  2. ALMI or ACII or AIIK

Send application to Recruitment@Jubileekenya.com

Closing Date: 14th May, 2021





Jubilee Insurance

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