Department

Credit Control

Entity

AKU Hospital, Nairobi

Location

Nairobi, Kenya

Introduction

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

Job Summary

Reporting to the PBSD Manager, Financial Controller will coordinate the activities of the Credit Control department with the aim of ensuring that the hospital gets paid for services rendered for all in-patients’ services during and after hospitalization in line with the best credit and debt collection practices.

Responsibilities

• Uphold customer service care and excellence in the department;
• Coordinate Credit Control staff to ensure payments are received as per the payment plans and documentation agreed with the guarantors in respect of individual managed bills;
• Review of IP debt list to assess financial exposure;
• Escalate the challenging cases to the respective management and propose provision for bad debts or escalate for welfare assessment within 2 days of identifying the challenge in payment;
• Meet clients disputing charged services and escalate matters that cannot be resolved at Finance to Clients’ Relations for further investigation or to seniors in Finance Department;
• Ensure closure and documentation of the issues.
• Monitor and follow up IP bills in collaboration with the Credit Control staff to ensure that the bills are within the limits of the third party payers and in line with bill estimates;
• Flag awkward cases and monitor the Credit Control staff to ensure Corporate client’s policies on credit facilities are always followed.
• Ensure that the polices are loaded in the appropriate portals for access and that all staff are well-oriented and have access to the policies for execution.
• Monitor and collect feedback from users of packages on their operations and liaise with ICT to rectify lapses.
• Ensure IT systems implemented in the hospital and affecting credit control department are running as they should and the necessary controls are maintained.
• Ensure supervisory biometric services are applicable during appropriate times.
• Participate in the review and implementation of new HIS, and create awareness of system down time, ensuring that all protocols are observed.
• Approve invoices for services rendered to patients outside the hospital as well as the associated ambulance vouchers, certify they are genuine and relevant documents are attached.
• Supervise and appraise staff in the credit control department.
• Participate in the recruitment and selection of personnel for the section.
• Organize, develop and motivate staff to provide excellent client-focused service and provide hands-on guidance to facilitate effective and timely debt collection.
• Identify areas of personal and professional growth in staff and offer training and mentorship in order to stimulate personal and organizational growth.
• Monitor and manage staff attendance and liaise with HR on all staff matters.
• Participate in budgeting processes.
• Prepare for and participate in all audits that affect credit control
• Liaise with private doctors to understand their perspective on areas of improvement for the Hospital, and ensure that they receive copies of pre-authorization and claims for ease of completion before a patient comes for admission.
• Coach doctors in line with corporate requirements for ease of settlements.
• Prepare, maintain and monitor all the relevant reports for the Credit Control department.

• Professional qualifications in Chartered Accountancy – ACCA, CPA (K); or
• Bachelor of Commerce degree in accounting or finance from a recognized university;
• Minimum 3 (three) years’ experience in Credit and debt Collection Management;
• Experience in financial counselling and appraisal;
• Exposure in the health industry and interaction clinical teams will be an added advantage

• Proficiency in MS Office applications;
• Excellent organizational and communication skills;
• Ability to work independently or collaboratively in a team environment;
• Ability to prioritize work assignments, meet strict deadlines and work towards achieving the set goals and objectives;
• Demonstrated ability to lead, motivate and develop team members to work towards achieving the set goals and objectives;
• Energetic, enthusiastic, hands-on, independent, with the ability to take initiative in work;
• Ability to work with senior management and faculty;
• Unquestionable integrity and ability to maintain confidentiality;
• Professional attitude and strong work ethic.