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Ukulima Sacco Society Limited, a licensed Deposit Taking Sacco in Kenya with its Headquarters in Nairobi and FOSA Branch Network in Nairobi, Kisumu, Mombasa, Eldoret, Embu, Nakuru and Kisii.
Ukulima Sacco invites individuals who possess a passion of excellence, strong work ethics, are results oriented and committed to continual improvement to apply for the following position:-
Job Title: Mortgage Relationship Officer
(4 Year Renewable Contract)
Grade: UC 6
Department: Credit Department
Terms of Service: 4 Year Renewable Contract
Reporting to: Senior Credit Officer – Micro Credit & Mortgage
Purpose of the Job: Responsible for the Coordination of the Society’s Mortgage business and ensure that it operates profitably develop products/services to be offered, coordinate the pricing and offering of the products, grow the performance of the business, optimize on costs , Customer service and manage loan delinquency.
Overall operational role is to educate, give advice and guide borrowers and potential borrowers through the entire credit process cycle.
The duties are as follows:
Managerial Roles and Responsibilities
a) Development and follow up the implementation of Mortgage Business, Policy, procedures, and guidelines to ensure quality management of Mortgage Business portfolio;
b) Analyse and evaluate the demand, market segmentation and competitive situation for the target clients of Mortgage products to identify opportunity in the market for new products;
c) Develop and implement Mortgage objectives, action plans, budgets and initiatives as assigned;
d) Collaborate with relevant Sacco departments on developing and updating Mortgage products concepts and its prototypes, including product policies, operational procedures, methodology guides and other supporting documents in order to meet business targets;
e) Identify, monitor and develop risk mitigation strategies for the risks associated with the Mortgage Business portfolio;
f) Follow up the roll-out into the target market of new designed or improved loan products;
g) Manage funds adequately to meet future cash needs in consultation with Finance department;
h) Identify and establish appropriate Partnerships for Mortgage Business objectives including funding;
i) Provide consistent guidelines for the effective management of the accounts processing and credit administration functions established at each county/ field/ unit offices;
j) Perform any other duties as may be assigned from time to time.
Operational Roles and Responsibilities
a) Evaluate creditworthiness and eligibility for obtaining a mortgage loan
b) Interviewing loan applicants.
c) Advising/assisting applicants in selecting the most suitable mortgage option.
d) Receive and analyze loan applications and advise on completeness of required documentation
e) Collect financial information and otherwise on potential borrowers and evaluate their creditworthiness and eligibility for obtaining a mortgage loan.
f) Oversee loan process and update clients about process status and help resolve any arising issues
g) Co-ordinate Securitization/Collateral perfection processes
h) Provide ongoing customer support to borrowers.
i) Research and advise on review of mortgage loan policies
j) Ensure compliance with the Sacco lending policies, government and regulatory requirements throughout the credit process cycle.
k) Provide support to the loan monitoring and recovery processes.
l) Build and maintain supportive referral network with clients, other lenders and real estate agents.
Key Results Areas
The job-holder’s accountability areas are outlined as follows;
a) Effective management of the Mortgage policy;
b) Enhanced Business Growth;
c) Submission of accurate, timely and relevant reports;
d) The quality of the Mortgage Business Loan Portfolio;
e) Efficiency of mortgage processes and disbursement of loans;
a) Statistical knowledge and detail conscious – methodical, accurate, precise and systematic.
b) Conscientious – perseveres with tasks, completes job
c) Remains calm under pressure, avoids outbursts
d) Maintain relationships with customers and estate agents, despite having to communicate disagreeable information
e) Effective verbal communication skills, Diplomatic, tactful and tolerant in relaying and receiving information
f) Service orientated culture – take ownership of all issues/queries/problems. g) Integrity and honesty.
Academic & Professional Experience
a) Bachelor’s Degree Commerce/Business Administration in accounting/Finance/Banking or any related course from a recognized university
b) A professional qualification in credit management will be an added advantage.
c) Must have 3 years’ of proven hands on experience in mortgage lending in a Sacco or commercial banks’ environment;
d) Conversant with laws governing Mortgage in Kenya;
e) Proficiency in ERP and MS Applications i.e. Microsoft Word, Excel, PowerPoint
f) Valid police clearance certificate;
g) Valid CRB clearance certificate;
How to Apply
Applications with detailed CV indicating current position, qualifications, work experience, scanned copies of certificates, testimonials and National identity card with day telephone contacts and names and contacts of at least three (3) referees should be sent to email@example.com and hard copies sent to the following address and which must be received not later than Friday, 4th June 2021.
The Chief Executive Officer
Ukulima Sacco Society Limited
P. O. Box 44071-00100
Only shortlisted candidates shall be contacted
Ukulima Sacco is an Equal Opportunity Employer (EOE) and committed to diversity and gender equality.
Canvassing will lead to automatic disqualification.
UKULIMA SACCO IS ISO 9001:2015 CERTIFIED.