Premier Hospital – Customer Experience Coordinator.

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Customer Experience Coordinator

Qualifications

  • Analysis of end to end experience of customers and map their existing journeys by gaining an understanding of their concerns
  • Analysing marketing and communications journeys across events and digital and traditional campaigns which may include direct mail, edms, sms, phone calls
  • Working with the team of copywriters, you will design and deliver engaging customer journeys by developing effective multi-channel journeys
  • Research and test to optimise solutions through Lean testing
  • Collaborate internally as well as externally with third party agencies
  • Build automated supporter journeys on marketing automation platform
  • Develop reporting templates and evaluate campaigns and programs to provide coordinators and manager with supporter insights

Minimum Qualification Requirements

  • The candidate should have at least a diploma in a hospitality related course.
  • Candidate should possess a strong passion for excellence in customer experience.
  • Minimum of three years’ experience in a similar role.
  • Experience in hotel or health care industry is an added advantage.

Qualified and interested candidates should send their cover letter and curriculum vitae to careers@premierhospital.org clearly indicating on the email subject the position being applied for. The application should be received not later than 5:00pm on Friday 4th June 2021. Only short-listed candidates will be contacted.

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