Premier Hospital – Customer Experience Coordinator.

Get a free C.V. review by sending your C.V. to or click the following link. Submit C.V.! use the subject heading REVIEW.

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Customer Experience Coordinator


  • Analysis of end to end experience of customers and map their existing journeys by gaining an understanding of their concerns
  • Analysing marketing and communications journeys across events and digital and traditional campaigns which may include direct mail, edms, sms, phone calls
  • Working with the team of copywriters, you will design and deliver engaging customer journeys by developing effective multi-channel journeys
  • Research and test to optimise solutions through Lean testing
  • Collaborate internally as well as externally with third party agencies
  • Build automated supporter journeys on marketing automation platform
  • Develop reporting templates and evaluate campaigns and programs to provide coordinators and manager with supporter insights

Minimum Qualification Requirements

  • The candidate should have at least a diploma in a hospitality related course.
  • Candidate should possess a strong passion for excellence in customer experience.
  • Minimum of three years’ experience in a similar role.
  • Experience in hotel or health care industry is an added advantage.

Qualified and interested candidates should send their cover letter and curriculum vitae to clearly indicating on the email subject the position being applied for. The application should be received not later than 5:00pm on Friday 4th June 2021. Only short-listed candidates will be contacted.





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