Gulf African Bank – Assistant Relationship Manager.

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Reports To: Branch Manager

Job Purpose

Reporting to the Branch Manager, The Assistant Relationship Manager, Retail will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Key Responsibilities

  • Ensure growth of Branch Retail portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers.
  • Actively generate referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
  • Ensure acquisition of customers to digital channels.
  • Effectively manage and expand the relationships with existing Retail banking clients and bring in new business from existing portfolio so as to ensure business growth and continuity.
  • Grow Retail customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships.
  • Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Manager.
  • Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs.
  • Advise customers of maturing fixed deposits for appropriate action and with the aim of retaining the deposits.
  • Assist in Resolving client queries in a timely and appropriate manner.
  • Assist in collaborating with product specialists, to deliver effective customer solutions.
  • Ensure Fulfillment of minimum customer relationship touch points – e.g. 1 visit every quarter and 1 call and email a month depending on customer segment.
  • Prepare and submit all reports that may be required by the management summarizing individual and team loan activity.
  • Ensure all customers are on-boarded on a digital platform i.e. GABPesa, Internet Banking.
  • Ensure Product Per Customer of 3 across the portfolio.
  • Have clear understanding of relationships, their life-cycles and the various product offerings that can be given to the customer.
  • Evaluate credit proposals and ensure the credit applications process on a timely basis within the bank’s set turnaround times.
  • Obtain account opening documentation from new customers
  • Follow up with customers in the portfolio for missing information
  • Maintain/ Update customer data on parameters such as Business turnover/ directors details etc
  • Prudently manage asset book and ensure minimum portfolio at Risk.


  • Bachelor’s degree in a Business related field


Experience in Banking and a good knowledge of bank products

  • 3 year experience in managing clients
  • Excellent interpersonal skill
  • Excellent communication and presentation skills

Personal attributes

  • Deciding and Initiating Action
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
  • Persuading and Influencing
  • Planning and Organizing
  • Presenting and Communicating Information
  • Networking skills


Application Deadline: 3rd June 2021




Gulf African Bank

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