Influx – Client Team Leader (CTL).

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Job Description/Requirements

Influx is a high-growth startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands from all over the world.

Our head office is in Melbourne, Australia, and we have 600+ staff around the world.

We’re looking for a detail-oriented and thoughtful person to lead our Kenyan Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

The ideal candidate will need to work a 3 PM – 1 AM midnight shift.

What we’re offering:

  • Join a high-growth startup, full of possibilities
  • Professional and motivated colleagues from around the globe
  • Fair and open culture
  • Work from home arrangement
  • Work with clients in the USA, EU, and elsewhere

What We’re Looking for:

  • 3 years of experience in leading a team
  • Excellent English skills (verbal and written)
  • Strong problem-solving skills
  • Prior experience serving clients in a B2B environment

Duties:

  • Communicate with and understand the clients and their expectations
  • Lead and manage your team to fulfill client’s expectations
  • Create effective high-quality training materials
  • Form effective plans and roadmaps to ensure the team delivers results consistently
  • Forecasting and planning in anticipation of the client’s needs.
  • Contribute to a high-performance and friendly workplace culture
  • Drive results collaboratively by working with various stakeholders

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CLICK HERE TO APPLY

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