Kenya Medical Research Institute (KEMRI) – Receptionist (1 Position), Kisumu.

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.Position: Receptionist (1 Position) KMR/ 8 Vacancy No. FN-027-05-2021

Reports to: Study coordinator

Location: Kisumu

Duration: 1 Year Renewable Contract as per KEMRI Scheme of Service. The first 3 months is a probation period

Duties and Responsibilities

• Receive and welcome all visitors to the Study Clinic
• Receive and welcome referred participants for screening and possible enrolment and follow up visits.
• Schedule appointments with participants.
• Organize in liaison with the clinic lead and Outreach coordinator, schedules for study participants
• Counter-checking completeness of locator information forms after screening/enrolment and during follow-up visits.
• Facilitate efficient participant flow within the clinic.
• Receive all external and internal calls to the reception.
• Write regular reports on the participant clinic flow, appointments and reimbursements.
• Maintain participant schedule database, re imbursement and ensure they are refreshed andcomfortable as they wait.
• Observe participants’ and visitors’ traffic within the clinic
• Receive all parcels delivered at the reception, track and disburse appropriately
• Maintain the study participant link log and all registers, diaries and appointment cards, ensuring confidentiality and safe storage of these documents
• Updating participant link log
• Communicate well with all visitors at the reception including study participants. Chanel all issues raised appropriately
• Take minutes during study site meetings and send them out on time
• Facilitate study regulatory approvals, forwarding submission package to SERU/PPB and follow up of the approvals with the Nairobi CMR office


• Diploma in Secretarial, Front Office Administration, hospitality
• Excellent knowledge and extensive experience in computer applications, MS word, Excel, and access
• Ensure participant retention

Required Experience

• Prior experience working in a busy clinical research or medical set up

Other Required Skills

• Organizational and time management skills.
• Must be a good communicator, good listener, patient, proactive and with vast knowledge in Public relation
• Excellent social and public relations skills
• Computer literacy
• Data entry skills
• Ability to follow instructions, good listener, honest and attention to detail
• Fair Knowledge and experience in finance and budgets
• Knowledge of HIV prevention and care, reproductive health services is an added advantage

Applicants should attach the following:

• Letter of Application (Indicate Vacancy Number) and date available to start working for the study
• Current Resume or Curriculum Vitae with Telephone number and e-mail address
• Two letters of reference with contact telephone numbers
• Copies of Academic Certificates and Transcripts
• A copy of the latest pay slip (if applicable)
• A copy of National Identity card or passport
• Requirements of Chapter six of the Constitution.

Applications to be done through the email no later than 24th June 2021. (Indicate Position & Vacancy Number as the subject of your Email)

KEMRI or any of its programs, Studies or Projects does not solicit for Money or any form of reward for a Job applicant to be considered for employment. Any such requests should be immediately reported to the HR department.

Canvassing will lead to automatic disqualification.


Only short-listed candidates will be contacted.




Kenya Medical Research Institute (KEMRI)

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