Simba Corp – Food and Beverage Manager.

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Job Purpose:

Managing the daily activities of the organization’s food and beverage function and overseeing the food and beverage inventory and budget control. He/She will also be responsible for staffing, scheduling, training and developing staff and monitoring adherence to quality and safety standards.

CORE WORK ACTIVITIES

Managing Beverage Operations:

  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  • Implements agreed upon beverage policy and procedures throughout the property.
  • Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
  • Monitors adherence to all liquor control policies and procedures.
  • Attends pre- and post-convention meetings as needed to understand group needs.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
  • Manages to achieve or exceed budgeted goals.
  • Ensures compliance with all beverage policies, standards and procedures.
  • Maintains food handling and sanitation standards.
  • Manages inventories according to budget and business levels.
  • Assists with developing menus and promotions as necessary.
  • Comply with all health and safety regulations.

Leading the Food & Beverage Service Team:

  • Determines training needed to accomplish goals and implements training plan
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Communicates critical information to the beverage staff regarding each event.

·       Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

Ensuring Exceptional Customer Service:

  • Provides excellent customer service.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Identify customers’ needs and respond proactively to all their concerns.
  • Responds effectively to guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Provides feedback to individuals in an effort to improve service performance.

·       Reviews comment cards and guest satisfaction results with employees.

Job Requirements:

  • Degree in hospitality or related field.
  • Proven working experience in 4-5-star hotels as a Food & Beverage Manager, more than 5 years of experience in the F&B position.
  • Up to date with food and beverages trends and best practices.
  • Working knowledge of various computer software programs (MS Office, restaurant management software – POS).
  • Well versed in material control, and liaising with cost controlling.
  • Good communication and interpersonal skills.

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CLICK HERE TO APPLY

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