Solar Panda – General Enquiries Agents.

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Kenya: General Inquiries

Welcome!

Who We Are
Solar Panda started in 2017 with the aim of transforming people’s lives through access to electricity. We are a pay-as-you-go home solar system provider. We believe that access to electricity is an investment in people that transforms lives.

Our Team
The Solar Panda team is growing quickly. We are a group of highly motivated people who treat each other with respect and act with honesty and integrity at all times. We know our strength is our people.

Our Journey
Solar Panda is on a journey to give every household access to solar energy — to light their home, improve their health, charge their mobile phone, and provide a window to the world through radio and TV.

We are looking for people to help us on this journey. If our values resonate with you, if you are a highly motivated individual, we would like to hear from you. Let’s find out if there’s a fit for your skills and experience at Solar Panda!

General Enquiries Agents Responsibilities

  • Answering and responding to inbound customer calls
  • Responding to customer emails and live chat inquiries
  • Resolve customer complaints and issues
  • Sell and promote products/services while on call
  • Escalate issues to supervisors and managers
  • Leverage the internal knowledgebase to quickly answer inquiries
  • Knowledge of IVR and call routing systems
  • Understanding of basic live chat and service technology for fielding customer requests
  • Experience in a high call volume environment

General Enquiries Agents Qualifications

  • High school diploma or equivalent
  • 1-3 years of experience in a call/contact center environment
  • Knowledge of customer service best practices
  • Skilled in documentation and note-taking during calls
  • Excellent data entry skills
  • Empathetic and personable call demeanor
  • Excellent writing skills

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CLICK HERE TO APPLY

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