Kwara – Customer Success Trainee.

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Kwara is looking for a driven, hardworking trainee to join our Customer Success Team. You will ensure our clients go live on our digital banking platform, are trained on how to use it and are able to grow their business with Kwara.

Your responsibilities
Help customers go live on our digital banking platform by supporting data migration
Support training of Kwara customers on our platform
Clients enjoy and success on our platform because of your support
You analyse patterns to find out what users struggle with
Create (digital) content to help customers succeed with our platform
Take ownership of customer requests and get them from problem to solution
Improve the Customer Success department with your insights and ideas

Your qualifications

You are eager to learn independently and with others
You deeply care about the success of the customer
You communicate excellently with all stakeholders, internal and external
Proficiency in Microsoft Excel, Google Docs, Slack and Gmail
Organisational skills and detail orientated
Excellent English proficiency, both verbal and written

About Kwara

Kwara’s mission is to make building wealth together frictionless for 3 billion un- and underbanked. We do this by turning traditional savings cooperatives into digital banks. Our digital banking platform powers financial institutions across three countries, allows 40,000 people to transact from anywhere and boosts a future-proof API.

We are backed by global venture capital investors and are on an rapid growth path. Our team has worked at excellent engineering companies, deeply successful startups and top-level multinationals. Our team is our true USP. Are you excited to be part of that? Then apply now!








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