NCBA Group – Branch Operations Manager.

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Job Type: Full Time

Job Location: Bungoma

Ref Code: BOM3

Division/Department: Retail Banking

Reports to: Branch Manager

Job Grade: Band 4

Unit: Branch Business

Required: An updated CVA cover letter indicating the specific branch you are applying for on the subject of the cover letter

JD – Branch Operations Manager

Job Purpose Statement

To deputise the branch manager in overall branch leadership, ensuring that proper processes,
procedures and controls are adhered to at all times. Support and ensure provision of Excellent
Customer Experience.

Responsible for the day to day branch operations ensuring timely opening and closing of the branch, service to the customers for all services, keeping high level bank standards.


 A University degree(Holders of a Business related degree will have added advantage)
 Master’s Degree will be an added advantage


 Professional Banking Qualification (AKIB) or Accounting qualifications will have added advantage.

Desired work experience:

 Minimum 6 years’ proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes, 3 of which should be at a management level; 2 within a branch operations role and at least two 2 within customer service role.
 Good understanding of the bank’s systems(T24,Omniflow & NOBS)
 Proven track record of consistently meeting customer expectations and exceeding set targets.
 Excellent Bank product knowledge
 Versatility, flexibility, passion and commitment to quality Customer experience/Service delivery


Closing on: Jul 1, 2021




NCBA Group

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