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Job Type: Full Time
Job Location: Bungoma
Ref Code: BOM3
Division/Department: Retail Banking
Reports to: Branch Manager
Job Grade: Band 4
Unit: Branch Business
Required: An updated CVA cover letter indicating the specific branch you are applying for on the subject of the cover letter
Job Purpose Statement
To deputise the branch manager in overall branch leadership, ensuring that proper processes,
procedures and controls are adhered to at all times. Support and ensure provision of Excellent
Responsible for the day to day branch operations ensuring timely opening and closing of the branch, service to the customers for all services, keeping high level bank standards.
A University degree(Holders of a Business related degree will have added advantage)
Master’s Degree will be an added advantage
Professional Banking Qualification (AKIB) or Accounting qualifications will have added advantage.
Desired work experience:
Minimum 6 years’ proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes, 3 of which should be at a management level; 2 within a branch operations role and at least two 2 within customer service role.
Good understanding of the bank’s systems(T24,Omniflow & NOBS)
Proven track record of consistently meeting customer expectations and exceeding set targets.
Excellent Bank product knowledge
Versatility, flexibility, passion and commitment to quality Customer experience/Service delivery