NCBA Group – Personal Banking Relationship Officer (Bungoma & Murang’a).

Get a free C.V. review by sending your C.V. to or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

Job Type: Full Time

Job Location: Bungoma Murang’a

Ref Code: PBRO5

Division/Department: Retail Banking

Reports to: Branch Manager

Job Grade: Band 3

Unit: Retail Banking

Required: A cover letter indicating the specific branch you are applying for on the subject of the cover letter An updated CV

Positions: 2

Job Purpose Statement

To provide prompt personalized and efficient customer service to the Personal Banking
Customers, deepen existing customer relationships through cross sell thereby increasing
customer share of wallet with the Bank.

Full Job Description


  • Bachelor’s degree in a business related field
  • Master’s Degree will be an added advantage


 Customer Relationship Management Course
 Communication Skills ( Harvard Management Mentor)
 Customer Focus (Harvard Management Mentor)
 Negotiation Skills (Harvard Management Mentor)
 Certificate of Proficiency in Insurance (COP) will be an added advantage

Desired work experience:

 University degree
 Minimum 3 years’ experience in customer service role with a financial services institution.
 In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
 Good working knowledge and understanding of general commercial regulations and practices.
 COP is highly desirable


Closing on: Jul 1, 2021




NCBA Group

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