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Job Type: Full Time
Job Location: Bungoma Murang’a
Ref Code: PBRO5
Division/Department: Retail Banking
Reports to: Branch Manager
Job Grade: Band 3
Unit: Retail Banking
Required: A cover letter indicating the specific branch you are applying for on the subject of the cover letter An updated CV
Job Purpose Statement
To provide prompt personalized and efficient customer service to the Personal Banking
Customers, deepen existing customer relationships through cross sell thereby increasing
customer share of wallet with the Bank.
- Bachelor’s degree in a business related field
- Master’s Degree will be an added advantage
Customer Relationship Management Course
Communication Skills ( Harvard Management Mentor)
Customer Focus (Harvard Management Mentor)
Negotiation Skills (Harvard Management Mentor)
Certificate of Proficiency in Insurance (COP) will be an added advantage
Desired work experience:
Minimum 3 years’ experience in customer service role with a financial services institution.
In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
Good working knowledge and understanding of general commercial regulations and practices.
COP is highly desirable