World Vision – Humanitarian Learning and Knowledge Management Officer.

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The Learning and Knowledge Management Officer supports the application of learning within Disaster Management (DM) to improve performance in humanitarian programmes. This is achieved through support to systems, structures and environments to capture, store and share knowledge, and apply learning to practice. Responsibilities of the role include: conducting learning processes and advocating for the incorporation of outcomes into WV’s humanitarian strategies, policies, and decisions; advising responses on and implementing knowledge and information management systems; leading analysis and development of humanitarian learning trend reports and info sheets; coordinating and continuously improving knowledge and learning products; coordinating and conducting collaboration spaces such as webinars and MS Teams.

Key responsibilities

  • Coordinate Global Centre supported DM learning processes for Cat III and sustained humanitarian responses, and advise on other thematic or programme approach learning processes as requested.
  • Advise Cat III and sustained humanitarian responses on and implement knowledge management and information management systems immediately after declaration and/or as requested.
  • Advise on the development and continuous improvement of global DM knowledge, information and learning products, platforms and standards.
  • Lead analysis for and development of learning trend products and support dissemination.
  • Coordinate select knowledge sharing events and platforms for the DM Network, including webinars, events, and Centre of Competence (CoC) initiatives (particularly for the Monitoring Evaluation Accountability and Learning (MEAL) CoC).

Knowledge, skills and abilities

  • 1-3 years of total experience in humanitarian and development sector; strong understanding of humanitarian preparedness and response standards, policies and operations.
  • Including 1+ years of experience leading and facilitating qualitative, multi-stakeholder learning and/or research processes, including: project and initiative management experience and strong analytical skills to collect clean, triangulate and analyse data.
  • Demonstrated expertise in developing, utilising and promoting information and knowledge management platforms and products.
  • Ability to communicate well in a variety of settings (including in remote teams) and to function in diverse and globally dispersed teams.
  • Understanding of the international humanitarian system, principles and key standards (e.g., Sphere, Core Humanitarian Standard).
  • Strong technology (e.g., MS Teams, O365, MailChimp, Dedoose, Zoom, SharePoint, intranets) administration skills.
  • Adaptable to dynamic contexts and shifting priorities.
  • Strong skills in coordination, project management, and negotiation.
  • Adept at communicating verbally, visually and in written form, including virtual facilitation.
  • Team player with a collaborative and learning spirit.
  • Bachelor degree in a related field (e.g., humanitarian action, conflict and peace studies, development and humanitarian policy, human rights).
  • English required.
  • French, Arabic, Portuguese and/or Spanish preferred.


  • Master degree in related field.
  • Experience in qualitative data collection and analysis.
  • Field experience in humanitarian contexts.
  • Excellent networking and influencing skills.
  • Hostile Environmental Awareness Training (HEAT) Certification, or equivalent.
  • Knowledge Management Certification.
  • Experience in change management for organisational systems, processes or cultures.

Work Environment/Travel:

  • Requires ability and willingness to travel internationally up to 30% of the time.








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