Cytonn Investments – Senior Operations Manager – Cysuites Apartment Hotel.

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Cysuites Apartment Hotel is an apartment hotel located along Church Road, off Waiyaki Way in Nairobi’s bustling Westland’s area. The hotel offers 32 two-bedroom apartment, 6 one-bedroom apartment and 2 penthouses.

These apartments offer contemporary living and working spaces fitted with amenities to meet the needs of short and extended stays to both business and leisure travellers

The all-day dining restaurant serves a variety of both Kenyan and continental dishes. The bar area features a fine selection of wines alongside a wide range of spirits and Signature Cocktails.

The hotel has fitness facilities to help you keep up with your fitness regime while staying with us.

The Senior Operations Manager is responsible for providing overall leadership & support to Cysuites Apartment Hotel team, ensuring optimal efficiency of hotel operations.


  1. Fully responsible for all aspects of all departments.
  2. Support and work with all Head of Departments in all aspects of running this hotel
  3. Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licencing requirements.
  4. Conduct regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues.
  5. Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins.
  6. In collaboration with the respective head of department, inspect store inventory and ensure stocks are in adequate levels and of acceptable quality.
  7. Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations.
  8. With the respective head of department, implement departmental SOPs and monitor the same on routine operational spot checks.
  9. Conduct routine inspection of premises to ensure cleanliness, ambience, service readiness and proper staff grooming.
  10. Facilitate interdepartmental coordination to ensure smooth operations at all times.
  11. Continuously develop human capital by providing mentorship and coaching to head of departments and support staff.
  12. Be available on call 24 hours a day to resolve any urgent problems on emergencies.
  13. Offer guidance on hotel marketing and assist on sales leads and conversion into guaranteed business.
  14. Set-up, reassess all monthly departmental/ staff sales targets.
  15. Review and analyse hotel operations to identify inefficiencies and areas of improvement.
  16. Oversee all hotel projects and liase with contractors for their timely completion.
  17. Prepare required financial reports, budgets and revenue forecasts.
  18. Prepare, circulate and present customized reports to the HODs and Board of Directors.
  19. Provide prompt and consistent feedback to the Board on the entire scope of hotel operations
  20. Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  21. Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  22. Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  23. In conjunction with the head Chef, to ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks
  24. To ensure that company and statutory hygiene standards are maintained in all areas
  25. Ensure compliance to government statutory requirements
  26. Assessing and reviewing customer satisfaction and service recovery process.
  27. Any other duties as shall be assigned from time to time


  1. Degree or Diploma in Hospitality Management or any other related field.
  2. Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager
  3. Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
  4. Excellent revenue management skills with experience of budgets, P&L’s and forecasting.
  5. Must have exceptional communication skills.
  6. Must have excellent customer relations and people management skills.
  7. Must be able to work well under pressure and under minimum supervision.
  8. Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage




Deadline is 13th July, 2021





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