Co-op Consultancy – Loans /Debt Collection Officer.

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Loans /Debt Collection Officer (REF: LD/07/21)

Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.

Core Responsibilities

  • Prepare reports and make recommendations on outstanding loans for further decision making.

  • Maintain an updated register on loan related insurance claims and ensure prompt reimbursement.

  • Monitor debt collection response cycles and contacts as well as credit control performance.

  • Report and monitor all risks associated with loan recovery.

  • Ensure collection portfolio remains within accepted limits by monitoring accounts on daily basis and appropriate actions taken.

  • Investigate and resolve any customer cases queries and complaints. 

  • Regularly review non-performing loans and initiates recovery plans.

  • Ensure loan repayments and submit reports about the same.

  • Review cases already handed over to Credit Board for review.

  • Compile all required periodic loan recovery reports.

  • Compile and submit CRB Reports.


  • Good analytical, communication and interpersonal skills.

  • High degree of integrity.

  • Outstanding organizational and time-management abilities

  • Problem-solving and decision-making aptitude


  • Diploma in Cooperative Management or a related field, 

  • Bachelor’s degree or professional qualifications in a related field will be an added advantage.

  • Minimum holder of grade C+ in KCSE.

  • Ability to use the computer efficiently.

  • Valid Certificate of good conduct.

How to Apply

Interested and qualified applicants are requested to download and fill out the online application form below and submit to by 21st July 2021.

Download Application Form

Any applications received after the closing date shall not be accepted.




Co-operative Bank of Kenya

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