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ASSISTANT CUSTOMER CARE OFFICER, JOB GRADE KUCCPS 8 (Ref. Code KUCCPS 057/21)
Manager, Corporate Communication
The job holder performs customer service roles for the realisation of a satisfying and exciting service experience for the Placement Service clients and stakeholders.
(i) Handling inquiries through the call centre, the reception area and social media platforms regarding various issues or redirect them to the relevant office/officer;
(ii) Maintaining customer register and complaints register as guided;
(iii) Giving out information on the services offered by the placement service; and
(iv) Assisting with the recording, filing and retrieval of customer service matters and complaints.
Minimum Job Qualification
(i) Have a minimum of three (3) years relevant work experience in the Public Service or in the Private Sector;
(ii) Have a Diploma in any of the following: – Journalism, Mass Communications, Public Relations other relevant and equivalent qualification from a recognized institution;
(iii) Be proficient in computer applications.
(iv) Fulfill the requirements of Chapter Six of the Constitution; and
(v) Show merit and ability as reflected in work performance and results.
Application Deadline: 8/12/2021
All interested and qualified candidates are encouraged to apply including those who may have previously applied or experienced challenges while attempting in applying. The Placement Service is an equal opportunity employer. Persons with disabilities, women and applicants from marginalised regions are encouraged to apply. Canvassing will lead to automatic disqualification. Providing false, misleading or inaccurate information on the application, on the resume or during an interview is grounds for disqualification, or termination if already hired.