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• Relationship Manager – Managing and retaining good relationship to ensure smooth & maximum retention of business.
• Initiate approval of renewal terms in liaison with the underwriting team
• Arranging and attending renewal review meetings with intermediaries
• Responsible for the allocated renewal budget.
• Closing the business (Ensuring renewal confirmations) and obtaining the risk notes
KEY TASKS AND RESPONSIBILITIES;
- Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
- Maintain good relationships with intermediaries/direct customers and ensure maximum retention of profitable accounts.
- Participate in renewal meetings with intermediaries and clients to review and retain renewal business
- Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios
- Provide excellent and prompt service for maintenance of a positive reputation for the business.
- Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
- Maintaining and updating the renewal tracker
- Daily follow ups of renewals with the intermediaries through phone calls, visits and emails
- Confirming renewals and obtaining the risk notes
- Collecting market intelligence for strategic renewal decisions
- Follow up on risk improvement implementations
- Quarterly and monthly review of performance and engaging clients/intermediaries for improvements
- Support credit control by collecting all renewal premiums
SKILLS AND COMPETENCIES
- Product knowledge and functions of the various departments.
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
- Business Degree
- Insurance Qualifications
- 2 years’ experience in the Insurance Industry
21 July 2021