APA Insurance – Recovery Officer.

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To ensure effective and efficient management of the Legal department, provision of legal advisory services, and ensuring effective management of legal and contractual risks.

  • Company:APA Insurance
  • Location: Head Office – Nairobi
  • Employment Type:Permanent
  • Job Id:Wrisq7xqxv


  • Maintain the following records: –
    • Recovery register for motor, non-motor, and medical claims
    • Discharge vouchers register
    • Incoming cheques register both from advocates and in house settlements
  • Ensure that all matters that are recoverable are not time-barred.
  • Registration and pursuit of all third-party recoveries with insurance companies, advocates, and any other debtors owing to the company.
  • Maintain and update proper records of the company’s recoveries and expected recoveries from other Insurance Companies for motor, non-motor, and medical claims.
  • Ensure that initial demand has been sent out on all recovery matters and that all recovery files are up to date.
  • Issuing hearing Notices to the various witnesses
  • Reply to all third party demand letters and process the genuine claims
  • Negotiating all Recovery claims with third-party Advocates where suits have been filed or demand letters received.
  • Quantify and document the company’s recovery claims paid to the third parties and other insurance companies within a reasonable time.
  • Promptly deal with third-party claims that fall under Knock for Knock for purposes of cost-cutting on the claim.
  • Appoint tracers to investigate legal/beneficial ownership of third-party vehicles, economic status, and physical addresses for purposes of pursuing recovery through court.
  • Liaising with external advocates & service providers with regard to attendance and production of evidence in court.
  • Meet the set recovery target each month and deal with general correspondence on recovery matters.
  • Drafting legal opinions on settlement proposals on matters in court, swapping and knock for knock.
  • Process claim payment to the third party claimants and the advocates
  • Attend court to produce claim documents when required and pursue witness statements from the insured and all other relevant witnesses.
  • Providing reports on recoveries to the Legal Manager.
  • Work in the claims department on other duties that may be assigned from time to time.


A Bachelor’s Degree in Law


  • Good questioning, negotiating and influencing & communication skills ® Have own initiative and use the corporate claims philosophy effectively
  • Have the experience to know when it’s best to deal with a matter on a compromise basis or when a defense is more likely to be successful
  • Ability to make decisions quickly and confidently.
  • Good working knowledge of MS Office applications (Ms. Excel, Word, Power-point, Outlook)
  • In-depth knowledge of internal systems (Turn-quest)
  • Team player with high customer awareness skills



Any professional qualification will be an added advantage


At least 1 – year relevant experience in the Insurance industry.

Send mail to recruitment@apollo.co.ke






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