Standard Chartered Bank Kenya – NRI Service Manager.

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Job: Retail Banking

Primary Location: Africa & Middle East-Kenya-Nairobi

Schedule: Full-time

Employee Status: Permanent

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. 

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

  • Responsible for NRI targets by driving profitable revenue and volume growth from the portfolio with a focus on, client Acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

Key Responsibilities:

  • Client Acquisition
  • Portfolio growth
  • Revenues growth
  • Cost Management
  • Service Excellence
  • Operational Excellence and Compliance

Business:

  • To ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to.  All the legal and compliance guidelines provided by the bank are adhered to.
  • Data confidentiality and secrecy norms of the bank are adhered to.
  • To ensure that no client application is misplaced and is kept in safe custody.
  • To ensure that code of the conduct as per the bank bank’s policy are adhered to.
  • To ensure that all the documents provided by the client for completion the Accounts Opening Forms are duly checked and forwarded to the relevant bank officers.
  • To ensure that the Sales process prescribed by the bank is fully adhered to.
  • Support RMs in induction of all new Non Resident clients brought in by the Branches.
  • Support RMs in generating new business to achieve defined targets in terms of no. of clients, volumes, and revenue for the segment
  • Acquire NTB Non-Resident Affluent India clients for SCB India as well as generate NTB referrals to SCB Kenya by pitching the NRI CVP through various sourcing channels including referrals from ETB clients, walk-in clients etc
  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
  • Ensure full awareness of all policies related to operational risk and misselling, etc. & comply by the same.
  • Maintain complete and detailed knowledge of all the assigned products.
  • Maintain accurate and up to date activity records.
  • Maximize sales referral opportunities by working with client service colleagues.
  • Is responsible for delivering service to clients that is synonymous with the consumer brand experience being promoted by the organization.
  • Work towards achieving cross sell targets
  • Liaise with dedicated service team (if applicable) to ensure that all individual client queries are dealt with promptly.
  • To ensure performance as per performance management criteria.

Processes

  • Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days)
  • Ensure account opening TAT is adhered to. (Target TAT of 3 days).
  • Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission.
  • Ensure that the sales process prescribed by the bank is fully adhered to.
  • To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody.
  • Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly

Risk Management

  • Implement controls within the Business Unit to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • To ensure there is adequate training in Compliance. In addition, document and implement controls to ensure compliance with regulations and Group Standards.
  • Ensure that policies are implemented effectively within Business; new regulations are properly communicated, and provide quality assurance on the design of the control measures and monitoring plans.
  • Ensure adherence to the risk management framework.
  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • Read, understand, and comply with all provisions of the Group Code of Conduct.

Governance

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Internal Stakeholders:

  • Priority Banking Segment Team
  • Client Service Manager
  • KYC (CDD)

Key External Stakeholders:

  • Priority Banking Team, SCB Kenya
  • NR Segment Team, SCB India
  • Client Service Manager, SCB India
  • Operational Risk Team, SCB Kenya
  • Client Onboarding Team, SCB India
  • Sky Team- SCB India

Other Responsibilities:

  • Develop a formal monitoring mechanism to measure the productivity of each Relationship Manager.
  • Monitor the quality of sourcing of products to evaluate developmental needs of the team.
  • Drive the sales system towards quality standards where risk is well controlled.
  • Provide feedback to the head of NR Priority Clients on the acceptance of the products in the market and suggested changes that could provide impetus to the sales efforts.
  • Ensure RMs follow Sales call plans to acquire large prospective clients through referrals.
  • Ensure RMs coverage of client base in accordance with the approved contact plans.
  • Support RMs in coordinating client events along with the product team

Our Ideal Candidate

  • C.I.S.I Training Required.
  • Relationship Management Trainings

Apply now to join the Bank for those with big career ambitions. 

How To Apply

CLICK HERE TO APPLY

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