One Acre Fund – Kenya Digital Channels and Product Specialist.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.

About the Role

Kenya Digital Channels and Product Specialist: you will oversee and manage the operations of client products and the development and improvements of self-service channels for farmers.

Past client products include farmer insurance, used by 600,000+ customers since 2018, and solar home system, used by 50,000+ customers. Our client self-service platforms are USSD, 2 way SMS, Chatbot, and Online platform, with over 3 million sessions each month and a budget of 500,000USD. 

You improve processes; coordinate with Business Operations departments and other One Acre Fund-Kenya teams; and manage staff within the Product and Channel unit to deliver excellent customer experiences. You will report directly to the Business Operations Product and Channel Lead.

Responsibilities

  • You will manage the portfolio of Digital Channels and Products at One Acre Fund
  • You will directly manage the operational aspect of your work stream with 2 staff, a Client Products Coordinator and Digital Channels Coordinator

Operationally you will be expected to:

  • Set up each of the Digital Channels (USSD, 2 Way SMS, Chatbots) to offer the best experience to our clients
  • Monitor the performance of the channels against industry best standards and internal goals and service-level agreements
  • Ensure you have first-hand information on client experience through field visits
  • Work to improve our customers’ experience
  • Prepare reports and analysis for management and suggest recommendations
  • Work with your manager to identify high impact technology, process or creative interventions
  • Evaluate the impact against the cost
  • Develop business cases for new workaround and investments for better performance and higher adoption.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • Bachelor’s degree
  • 2+ years of professional work experience, or successful entrepreneurial experience in client self-service channels i.e USSD, 2 way SMS, and Chatbot is required
  • Advanced skills in Microsoft Excel and financial modeling
  • Language: English & Kiswahili are required for this role

Preferred Start Date

Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

Job Location: Kakamega, Kenya

Benefits: Health insurance, paid time off 

Eligibility: This role is only open to citizens or permanent residents of Kenya. 

How To Apply

CLICK HERE TO APPLY

Application Deadline: 20 September 2021

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

.

.

.


Processing…
Success! You're on the list.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: