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Location: Nairobi, Sub Saharan Africa, KE
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
ICT Officer Kenya
To implement, maintain and monitor the Information and Communication Technology (ICT) infrastructure in Kenya Main Offices, supporting the Operations Manager, Kenya in providing a range of appropriate, efficient IT services. Overall, this will ensure the wider staff body have seamless access and services to meet their own objectives, business needs, strategy, and the aspirations of the Country Plan.
Main accountabilities but not limited to the following:
- Provide technical support to British Council main office staff on standard software and hardware, including telephones, mobile technology, printers/copiers/scanners, including support with events including web streaming.
- Ensuring timely first- and second-level support to ensure seamless operations
- Escalating any problems/issues to relevant teams as required and following up to facilitate effective communications to end-users
- Support administration, implementation and upgrades of the overall ICT environment (hardware, software and infrastructure) according to business and technical needs, in accordance with the Kenya / corporate ICT strategy, industry best practice, and necessary change and configuration management.
- Ensuring 24/7 availability of Local Area Network (LAN) and Internet connectivity
- Monitoring of all server (MS 2008) logs, services, performance, disk space, and the taking of corrective action
- Ensuring daily backups of all servers are taken, including conducting test restores
- Ensuring systems are secured from external threats like hacking/virus attacks, including regular checks on software compliance
- Ensuring that (a) the SBU and BSS teams are aware of information security policies and (b) comply with them, working in close conjunction with Information and Records Manager
- Ensuring account opening requests are actioned effectively and that new accounts are ready ahead of time
Role specific knowledge and experience:
- Office 2016 support and Knowledge of Office 365 functionality, including Skype for Business, Teams, OneNote, One Drive, Planner, Sway; and practical ability in deployment, and supporting user requests
- User Support Skills: Ensures all IT issues are resolved or channelled to appropriate support function in GIS within agreed service levels
- Practical knowledge of computer networks (client-server and work group networks)
- Practical knowledge of working with Microsoft Windows Server products in a corporate environment.
Pay band: 4
Contract type: Fixed Term- Indefinite
Alternative locations the role could be based: Nairobi, Kenya
The successful candidate will need to possess the following requirements:
- Microsoft Certified Professional (MCP) on Win 7 and Server 2008 platform
- University degree or equivalent
- 5 years of IT experience on desktop support and server administration, networking and providing technical and business application support
- Microsoft Certified Professional on (Window10 + Server 2016)
- ITIL Foundation certificate or corresponding level of knowledge
- Basic Project Management skills
Additional Information: Role holder must have existing rights to live and work in the country the role is based.
A connected and trusted UK in a more connected and trusted world.
How To Apply
Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted. If you have any problems with your application please email firstname.lastname@example.org
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.