Catholic Relief Services – Administrative Manager.

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Reports to:  Deputy Head of Operations

About CRS 

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. 

Job Summary

You will manage the provision of responsive, effective, and efficient administrative services, facility and Fleet – in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote and ensure stewardship of resources and a high-quality service approach are integrated into administrative systems, policies, and procedures.

Roles and Key Responsibilities: 

  • Plan, coordinate, monitor and report on activities and required resources to ensure cost efficient and quality service delivery from administrative support functions. Anticipate delivery challenges to ensure service continuity.
  • Coordinate the administration function to ensure support services are delivered with high-quality in an efficient manner. Help address challenges that affect the proper stewardship and optimal utilization of program assets and resources. 
  • Ensure administrative systems, processes, and policies are in line with agency standards and donor and local law regulations. Recommend changes in office practices and coordinate revision of systems, policies, and procedures to contribute to operational excellence.
  • Oversee the efficient use and management of CP assets and rented facilities. Ensure fully compliant procurement for office supplies and asset management systems. Organize inventory monitoring, control, and reporting.
  • Effectively manage administrative talent and supervise. Manage team dynamics and staff well-being. Provide coaching, tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure capacity for successful support of high-quality programming.
  • Serve as the key liaison and maintain relationships with relevant external stakeholders (landlords, service providers, etc.) on assigned administrative matters and ensure required authorizations and documents are up-to-date.
  • Help ensure staff has access to relevant information, training, and safety materials and equipment to ensure a safe and sound work environment.
  • Manage the provision of travel and logistics support and services to staff and visitors. Manage event planning activities, including delegation visits, trainings and, workshops.
  • Ensure timely, effective and efficient administrative support to Somalia office and program

Required Languages – Fluent in English 

Travel – Must be willing and able to travel up to 25 %, including visits to Somalia

Supervisory Responsibilities 

 Supervise directly the Admin staff, Facility Manager, VMU staff

Key Working Relationships:  

Internal: HoOPS, HOP, Project and Program Managers, Finance Manager, HR Manager, ICT Manager, Projects’ Admin Staff, Security Manager, Head of Office, Sub-office Admin staff 

External: Landlords,  Service Providers, Government Offices in relationship with Admin matters.

Basic Qualifications 

  • Bachelor’s Degree in Business Administration or other relevant fields. A Master’s Degree would be a plus.
  • Minimum of 5 years work experience in administrative support functions, with increasing responsibility. Office management experience is a plus. Experience with an NGO a plus
  • Additional education may substitute for some experience; additional experience may substitute for some education.

Knowledge, Skills and Abilities  

  • Very good planning, organizational and time management skills
  • Ability to make sound judgments and good decisions
  • Strong customer service orientation with very good communication and interpersonal skills
  • Ethical conduct and ability to maintain confidentiality
  • Proactive, resourceful, solutions-oriented and results-oriented

Preferred Qualifications

  • Procurement experience is a plus.
  • Staff management experience and abilities that are conducive to a learning environment are a plus.
  • Proficient in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems.

Agency-wide Competencies (for all CRS Staff)  

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.  

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

 Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

What we offer:

CRS offers a comprehensive benefits package and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

How To Apply

CLICK HERE TO APPLY

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS Kenya strives to be a place where a diverse mix of talented people want to come and work, stay, and do their best.

CRS provides equal employment opportunity to all qualified employees and applicants for employment and does not discriminate on the basis of race, color, religion, ancestry or national origin, sex, age, marital status, physical or mental disability or handicap, medical condition and any other status protected by law. As an equal opportunity employer, CRS will recruit, hire, train and promote persons solely on their qualifications and abilities.

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics.

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