Jubilee Insurance – Helpdesk Support.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.



Job Ref. No. JLIL005

Position: Helpdesk Support

We currently have an exciting career opportunity for Helpdesk Support. The position holder will report to the Helpdesk
Administrator and will be based at Head Office, Nairobi.

Role Purpose

The job holder will be primarily in charge of managing the helpdesk and providing 2nd level IT support, while managing 1st level support personnel.

Main Responsibilities

1. Ensure that staff queries are resolved as soon as possible and within agreed SLA times.

2. Coordinate with various other IT resources (Application and Infrastructure) to ensure that any IT PC/LAN/WAN issues
are resolved as soon as possible.

3. Manage vendor’s deliveries & invoices appropriately.

4. Conduct preventative maintenance on Jubilee owned IT assets on a regular basis to guard against early/frequent

5. Provide support for meeting /conference rooms by ensuring IT equipment works properly and are well positioned.

6. Close support calls within agreed time frames and accurate inventory is maintained.

7. Providing first line support to customers & escalating customer calls to second line technical support.

8. Channel IT communications for changes & critical updates to the business & users.

9. Any other tasks as assigned by the Helpdesk Administrator in accordance with the workings of the IT department.

Key Competencies

1. Excellent Communication Skills

2. Ability to work under pressure

3. Commitment to timelines

4. High level of detail

5. Team Spirit


1. Diploma in a related field
2. Bachelor’s degree in a related field will be an added advantage.

3. Microsoft Certified Systems Engineer Qualification.

Relevant Experience

Minimum of 2 years relevant experience in networking, hardware, and system software.

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 14th September 2021.

Only shortlisted candidates will be contacted.





Success! You're on the list.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: