Apollo Agriculture – Call Center Agent (Malipo Recovery).

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Apollo Agriculture is the commercial farming platform for small-scale farmers that helps farmers maximize their profits. Apollo uses agronomic machine learning, remote sensing, and mobile phones to deliver financing, high-quality farm products, and optimized advice that can more than double farm profitability, starting in Kenya. Our team brings together technology and operations experience from The Climate Corporation (acquired for USD ~$1 Billion), ACRE, Google, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.
 
Reporting to the Repayments lead, the Malipo Recovery Call Center Agent’s primary responsibility is to ensure effective and efficient collection of outstanding debts from farmers. You will also be customers’ primary point of contact throughout the season and you will therefore need to strike the appropriate balance of toughness and compassion to ensure that customers return to the farm with Apollo year after year. To succeed, you will need to work hard, quickly incorporate constructive feedback, seek opportunities to learn new skills, collaborate with your teammates, and effectively use dashboards to analyze and improve your own performance.

Your day-to-day

    • Direct Tele-collections
    • Speak to tens of customers every day and help them build plans to clear their Apollo loan on time
    • Meet daily, weekly, monthly and season-long targets for different metrics including Promises to Pay (PTP) booked, PTPs upheld, calls attempted and completed, etc.
    • Creatively determine alternative ways to reach evasive farmers
    • Demonstrate both compassion and toughness to ensure that customers always take your calls and trust your advice
    • Creatively Use Technology
    • Utilize individual dashboards to motivate yourself, set and accomplish goals, track how you are performing relative to your peers, and identify areas for improvement
    • Use special technological tools to make special plans with customers that will maximize their chance of repayment
    • Support the engineering team in continually improving the provided tools by sharing feedback about bugs or areas for technological improvement
    • Distill feedback received from farmers to guide strategy
    • Collaborate and See The Big Picture
    • Share strategies that you’ve developed with the entire team to help others improve
    • Think critically about the larger themes you encounter in your conversations with customers and be ready to provide insight to repayments leadership

You have:

    • Work extremely hard and always show up with energy and enthusiasm
    • Have a deep knowledge of Apollo’s business and customers
    • Seek constructive feedback on how to improve
    • Understand how to interpret data and draw conclusions independently
    • Be motivated by incentive-heavy compensation
    • Have strong analytical and problem-solving abilities
    • A key requirement is to communicate fluently in Luhya, Swahili and English
    • Having a collections background is an added advantage 

We:

    • Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
    • Make magic happen to solve hard problems and always come with solutions when challenges arise
    • Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
    • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree 
    • Offer a dynamic environment that fosters talent, collaboration, and growth
    • Take pride in our work and share the responsibility to see it through from conception to deployment
    • Back up our talk with a competitive compensation and benefits package and challenging projects
    • Value autonomy, honesty, transparency, and respect
    • Are excited to hear from you!

How To Apply

CLICK HERE TO APPLY

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