Palmpay – Customer Service Manager.

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Location: Nairobi, Nairobi, Kenya
Type: Full TimeMin.
Experience: Manager/Supervisor

Job Description

1. Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;

2. Ensure the team complete all KPI indicators according to company and department polices and requirements;

3. Responsible for data analysis of the team, and will take quick and right actions for improvement;

4. Responsible for the communication and coordination with other departments;

5. Manage everything of the customer care team.

Job requirements

1. At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;

2. Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;

3. Bachelor’s degree or equivalent;

4. Be able to offer quick and effective solutions for any emergency with strong adaptability;

5. Excellent communication and organizational skills in the representation of the company.

How To Apply





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