Absa Group Limited – Cash Management Sales Manager.

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Job Summary

To support the growth of Commercial Cash Management to a by driving & delivering local & global payables & receivables product development & management, working closely with the cash management teams in the Emerging Market Cash Management and International Cash & Trade Centres.

Job Description

Development of Product strategy 25%

  • Evaluate the current competitive environment for payables & receivables products in BB , identify market opportunities & work with the Propositions team to develop strategic roadmap & solutions to grow revenue or gain market share

Delivery of Product Enhancements 25 %

  • Evaluate, plan, optimize & deliver product design enhancements taking end-to-end responsibility for the quality of service that is delivered to customers across the product set
  • Ensure that the legal and contingency requirements of the product set are established
  • Work closely with all areas to secure development support, appropriate systems prioritization and to develop testing plans
  • Ensure effective product launches ensuring all aspects are managed by the relevant specialist areas including marketing communications, training, systems and operations availability and contingency
  • Monitor Service Level Agreements (internal and external) and relevant KPIs
  • Develop and produce business cases to support enhancements and New Product Approval governance process

Product Performance Management 25%

  • Responsible for maintaining product scorecard including:
  • Profitability of Product
  • Service Performance
  • Risk Performance
  • Sales Volumes
  • Complaints
  • Proposed enhancements
  • Identifying top users of products
  • Identify and deliver product cost reductions/service enhancements being accountable for achieving cost reduction/service enhancement targets for Cash Management
  • Understand the end to end customer experience of the product: maximize “customer delight” through optimizing the product-customer interface and resolution of customer service issues
  • Support in forecasting product demand volumes & monitoring that demand 

Sales Support and Deal Accountability  15%

  • Support the Commercial team & Sales teams (e.g. Cash Sales Managers, RDs, and RMs) in;
  • The evaluation & delivery of new product developments/enhancements
  • Deal structures
  • Pricing decisions
  • Product maintenance, compliance responses 
  • Customer query and complaint resolution

Other responsibilities 15%

  • Support strategic work e.g. GPU, channel strategy, Flexcube
  • Support Local Market Payment and Receivables initiative in partnership with the Central Bank, Payment Associations and other local organizations
  • Ensure membership of Local Payment Associations, committees, etc that influence or determine the market direction and position Barclays as a market leader by drawing on Global expertise.

Critical competencies:

  • Strategic Thinking/Thought Leadership – intermediate
  • Planning & organization – intermediate
  • Communications and influence – highly effective in both operational and customer arenas 
  • Relationship/ partnership approach – intermediate
  • Problem solving/ decision making – intermediate.
  • Financial analysis – intermediate

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

CLICK HERE TO APPLY

Closing Date: 2021-10-06

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